Software Releases Publication

Current Release - Release Notes Ransomware Defender

Release date

What’s New in Superna Eyeglass Ransomware Defender Edition Release 2.8.0 (02/02/2024)

Supported OneFS releases








9.4 via the February RUP (PSP-3079) released Feb 8th 2023

9.5.x.x. (minimum version

Supported Eyeglass releases

Superna Eyeglass Ransomware Defender Version

Superna Eyeglass Version


Active Directory Compatibility

Ransomware Defender VersionsSupported Active Directory Versions
2.5.9, 2.5.8, 2.5.7, 2.5.6 all versionsMicrosoft Active Directory 2012, 2016 

End of Life Notifications

End of Life Notifications for all products are available here.

New in Superna Eyeglass Ransomware Defender Edition Release 2.6.4 (11/28/2023)

New in Superna Eyeglass Ransomware Defender Edition Release 2.6.3 (09/28/2023)

Fixed in 2.6.3

RWD-524 Webhook - missing share list for lockout alarm

The lockout alarm in the webhook does not list shared information. 

Workaround: None.

New in Superna Eyeglass Ransomware Defender Edition Release 2.6.2 (09/01/2023)

New in 2.6.2-23282 

We'd like to highlight a specific update. The command ecactl cluster down now operates in the background mode by default. If you prefer the previous behaviour, you can still achieve it by running the command with the -serial option.

What’s New in Superna Eyeglass Ransomware Defender Edition Release 2.6.1 (08/03/2023)

What’s New in Superna Eyeglass Ransomware Defender Edition Release 2.6.0 (06/29/2023) 

Fixed in 2.6.0

RWD-279 Lockout API returns response code 500 for ECS IAM User

Lockout API returns response code 500 for ECS IAM User

RWD-365 ECS version 3.8 is now supported in Ransomware Defender for ECS and AirGap for ECS 

What’s New in Superna Eyeglass Ransomware Defender Edition Release 2.5.12 (05/09/2023) 

Fixed in 2.5.12

RWD-380 TD11 is not triggered as described in the documentation when using ECS

TD11 is not triggered as described in the documentation when using ECS

What’s New in Superna Eyeglass Ransomware Defender Edition Release 2.5.11 (04/03/2023) 

New in 2.5.11-23110  

Zero Trust API  now supports locking out ECS users.

What’s New in Superna Eyeglass Ransomware Defender Edition Release 2.5.10 (03/06/2023) 

Fixed in 2.5.10

RWD-207 Files displayed after the hour-long wait

Tree View and All File Activity view will show content only after an hour-long wait.

RWD-192 Kafka topic empty after cluster down/up

kafka topic will reset after cluster down/up

Count and Size will reset to zero

  • before cluster down/up
  • after cluster down/up

Support Removed in Eyeglass Release

No features removed at this time

Deprecation Notices

No deprecation notices at this time.

What’s New in Superna Eyeglass Ransomware Defender Edition Release (02/14/2023) 

Fixed in

RWD-228 Syntax error in on-boot preventing proper startup timing.

Workaround: not necessary; verify startup has finished on other nodes, if applicable, before attempting to use the ECA.

RWD-222 enable zkcleanup.timer by default

As an ECA user, I don’t want to have to run systemctl enable --now zkcleanup.timer to start the service. This should be run by default on install/upgrade. 

RWD-145 [RWD-NFS Event] Major & critical events are locked out with default rule when reach threshold value even if - igls rsw nfsevents set --enabled=snapshotonly

Major & critical events are locked out with default rule when reach threshold value even if -

igls rsw nfsevents set --enabled=snapshotonly


1.Set igls rsw nfsevents set --enabled=snapshotonly in eyeglass

2.Raise NFS Event with Major/Critical severity ( Detector Mode -Enforcement)

3. Observe Locked out event with critical severity & Major event locked out after expiry

Expected Result -

It should not lockout nfs event even when we reach threshold value for Major & Critical events

RWD-146 [RWD-NFS Event] Lockout option in Actions is also removed for SMB event when set igls rsw nfsevents set --enabled=snapshotonly

Lockout option in Actions is also removed for SMB event when set igls rsw nfsevents set --enabled=snapshotonly

Workaround: you can set igls rsw nfsevents set --enabled=true/false/snapshotonly

RWD-113 Wrong Ransomware event state when created with POST /v2/ransomware/lockout/{user}

The Ransomware event that is created using POST /v2/ransomware/lockout/{user} API call has TO_LOCKOUT state. This event should be created with LOCKED_OUT state.

Workaround: manually run the lockout job from the actions menu on the event.

RWD-114 Creating Critical Path Snapshots is blocked

Creating critical path snapshots is blocked when the amount of critical snapshot paths is over the snapshot budget.
Workaround: Raise the snapshot budget and create critical path snapshots again after the cooldown period.

New in Superna Eyeglass Ransomware Defender Edition Release

  1. zkcleanup.timer runs by default on install/upgrade

  2. The NFS implementation to be more consistent with SMB processing

What’s New in Superna Eyeglass Ransomware Defender Edition Release 2.5.9 (11/30/2022)  

Fixed in 2.5.9

Recovery Manager: Now included in ransomware defender is the ability to selectively view and recover all files that were affected by a ransomware event.

New in

Refer to previous builds.

Fixed in

Technical Advisory 31 - Ransomware Defender NFS Event Detection Always Enabled in

Technical Advisory 31 is resolved in

New in

Refer to previous builds.

Fixed in

Refer to previous builds.

New in

T22197 Ransomware Defender Read-Only Role

In the User Roles window there is a new option RANSOMWARE_READONLY to provide read only access to the Ransomware Defender window.

T22328 Ransomware Defender Event csv file storage

To improve disk space management on the operating system disk of the Eyeglass appliance, storage of the Ransomware Defender csv files used to store user event details has been moved to the larger disk used for storing larger application files such as log.

T20285 Action menu for historical events now has option to restore access

The Action menu for Ransomware Defender events in the Event History now has an option to Restore User Access.

Fixed in

T21207 Custom Snapshot Expiry not preserved after modifying Settings on Threshold menu

A custom snapshot expiry set using the igls rsw generalsettings set --snapshot_expiry_hours command is reverted to the default value of 48 hours if there are any changes made and saved in the Ransomware Defender Threshold menu. No impact to snapshot creation, only the schedule is reverted to default.

Resolution: Custom snapshot expiry is now preserved.

T21261 Cannot edit a user configured in the Ignored List or Monitor Only Settings

Cannot edit entries for users configured in the Ignored List or Monitor Only Settings. The Save button has no action. Path and IP Address can be edited.

Resolution: User can now be edited in the Ignored List and Monitor Only Settings.

New/Fixed in 2.5.8-22028

Refer to previous 2.5.8 builds.

New in 2.5.8-21330

Refer to previous 2.5.8 builds.

Fixed in 2.5.8-21330


T22171 - Log4j Vulnerability - Upgrade to Log4j 2.17.0 (2.5.8-21330 and higher Log4j 2.17.0 )

New in 2.5.8-21306

See What's New in Ransomware Defender here.

Ransomware Defender Snapshot Management Enhancements

The Ransomware Defender window has a new Snapshots menu where the new snapshot related features Snapshot Budget and Critical Path Snapshot will be managed.  In addition, it is now possible to disable user share/export snapshots.

Documentation for Snapshot Management can be found here.

To maintain existing snapshot behaviour to take a snapshot at the base path of all shares that associated account has access to, ensure that the User Share Snapshot Settings “Enable Share Snapshots” checkbox is checked.

T19619 Critical Path Snapshot

Introduced in 2.5.8 one or more paths can be configured to always have a snapshot created for any detection.

T19823 Snapshot Budget

Going forward Ransomware Defender (2.5.8 build 21213 and higher) maximum number of snapshots created will be the configured Snapshot Budget (default is 5000).  Prior to creating snapshots, Ransomware Defender will determine the number of Ransomware Defender specific snapshots (snapshot name starts with igls) and only if less than the snapshot budget will proceed with the snapshot step. If snapshots cannot be created due to snapshot budget a critical severity alarm is sent and the Event Action History is updated as well.

T15666 New Behaviour Detections Enabled

New behaviour detections are available and enabled by default.

IMPORTANT: This may introduce new detections that will need to be evaluated to determine whether additional tuning of Ransomware Defender settings is required. Recommend to enable Learning Mode after upgrade and verify no new events after several days. NOTE: Learning mode offers full file system protection.

T21215 New SmartAirgap API

New API is available that allows external applications to determine whether there are any active Ransomware Defender or Easy Auditor active events. More information can be found here.

NEW - OneFS 9.3 Support

Support for OneFS 9.3 is introduced in release 2.5.8.

Fixed in 2.5.8-21306

T22033 Log4j Vulnerability - CVE-2021-44228

Resolution: log4j version updated to 2.15.0 which has patch for the vulnerability.

T11832 Ransomware Security Event which is promoted from Warning to Major does not respect Major Grace Period

If a Ransomware Security Event is promoted from Warning to Major threshold, the associated user is locked out right away instead of starting Grace Period timer and only locking out if Grace Period has expired and no manual action has been taken. Note that a Ransomware Defender Security event which is raised at the Major level will respect the configured Grace Period.

Resolution: Major threshold Grace Period timer is now respected.

T18985  igls rsw restoreaccess cannot restore access for unresolvable user

If the user specified in the igls rsw restoreaccess cannot be resolved by the Access Zone AD provider.  For example, a lockout might occur on shares provisioned with the Everyone permission even when the Access Zone AD provider cannot resolve the AD user.  

Resolution: the igls rsw restoreaccess command can now be used to restore access for unresolvable user. Note that when using CLI to restore access the GUI is not updated with the new state.

Technical Advisories

Technical Advisories for all products are available here.

Known Issues

Threat Detection

T4151 Action Window Event Action History does not show Unreachable Cluster

In the event that a Cluster is unreachable during a Lockout operation, the Active Event state will correctly show ERROR and the Event Action History will show “Partially Locked out” but does not display the cluster that was unreachable or the shares that could not be locked out.

Workaround: Manually inspect the clusters that were locked out.  Any missing cluster under management need to review the shares and determine which the affected user has access to and then manually block access.

T3732 Restored permission may be incorrect for consecutive lockouts

In the event that user share access has been locked and subsequently restored and another lockout occurs before Eyeglass inventory has run, the “restore” permissions associated with shares may be the lockout settings from the previous lockout.

Workaround: Permissions should be restored manually by removing the deny permission for the affected user.  Use the Event Action History to determine the affected shares.

T4081 Time Zone Mismatch between Ransomware Defender Security Guard Job History and Event History dates

The Ransomware Defender Job History “Run Date” is based on the Eyeglass appliance time zone whereas the Event History “Detected” date is translated to the client browser locale.

Workaround: Translate date for 1 of the dates to the time zone of the other date to correlate Security Guard Jobs to events in the Event History.

T4151 Action Window Event Action History does not show Unreachable Cluster

In the event that a Cluster is unreachable during a Lockout operation, the Active Event state will correctly show ERROR and the Event Action History will show “Partially Locked out” but does not display the cluster that was unreachable or the shares that could not be locked out.

Workaround: Manually inspect the clusters that were locked out.  Any missing cluster under management need to review the shares and determine which the affected user has access to and then manually block access.

T22321 Escalation from major to critical will not change GUI status and lockout delay is blocked

multi event escalation will block delayed lockout even if the UI shows delayed lockout.

Workaround: Change the multi event threshold to a higher value or make sure you do not leave many active events collect to avoid escalated response settings on the settings tab. These values should be increased if you plan to leave many active warning events without resolving them.

T4777 Snapshots not created for any Events that are Active when the Snapshot feature is enabled

If there are any Active Events when the Create Snapshot option is enabled, no Snapshots will be created for these already Active Events.

Workaround: Enable the Create Snapshot option when there are no Active Events.  Events raised after the Create Snapshot option was enabled will have associated Snapshots created for affected shares.

T4819 Empty Event History List

There may be conditions where having other windows open such as the Event Action History may result in the Event History list being displayed with no entries.

Workaround: Close all Ransomware Defender related windows and then re-open the Ransomware Defender -> Event History tab.

T4950 Alarm text for failed Snapshot delete references Snapshot create

The alarm that is raised when a Snapshot delete fails contains the text “Failed to create snapshots” instead of “Failed to delete snapshots”.

Workaround: Check the Action Log for the event to determine whether a snapshot create or delete has failed.

T4955 Subsequent Create Snapshot action will delete reference to previously created snapshots if an error occurs during the create

The Create Snapshot action can be executed multiple times for a given event.  If it has been run previously and then run again and the subsequent run has an error on creating any snapshot, the Snapshots list only contains the snapshots from the last run. Previously created snapshots are no longer displayed.

Workaround: Check the Event Action History log for complete list of created snapshots.

T5024 Major Events may reappear in the Active Events list after being recovered

An event which crosses the Major threshold and is recovered to Historical Events without being locked out (Stop lockout timer) may appear in the Active Events list again immediately after being recovered (Mark as recovered).

Workaround: Stop the lockout timer and Mark the event as recovered again.  This may have to be repeated several times. Locking the affected user out followed by Restore User Access and then archiving the event as recovered may also resolve this issue.

T5756  Error on restoring permissions does not raise an alarm

If permissions restore action encounters an error there is no associated alarm notification.

Workaround: Review the Action History for the Event to confirm that all restores were successful.

T5954  Events that are promoted to Major due to multiple event “Upgrade to Major” are locked out immediately

For the case where there are multiple Warning events that cross the “Upgrade to Major” limit, when they are promoted to Major they are locked out right away instead of waiting for the configured Grace Period before locking out.

Workaround: The occurrence of this behaviour can be reduced by setting the “Upgrade to Major” threshold to a high number of users.

T6728  Extensions with special characters cannot be removed from the ignore list

Extensions have been added to the extension ignore list using the igls rsw allowedfiles add --extensions command cannot be removed from the ignore list using the igls rsw allowedfiles remove --extensions command.

Workaround: Contact Superna Support at to assist with removing these extensions.

T7062  User may not be locked out in a multi-user security event

It may occur that a user is only partially locked out when a multi-user lockout is occurring due to an error response from the PowerScale cluster during user resolution in Active Directory.  In this case the error is not displayed in the Eyeglass event history.

Workaround: The Event History will contain the shares that were successfully locked out.  Should events continue to be generated against the user for the unlocked share, it may be locked out a a result of subsequent event.  User may also be locked out manually by adding the deny permission manually to share that was not locked out.

T7190  Active Events may show State of Warning instead of Monitor when Monitor Mode is enabled

Instead of the event state being Monitor in Active Events when Monitor Mode is enabled, the event state may incorrectly display as Warning instead.

Workaround: None Required.  This is a display issue only.  Verify that Monitor Mode is enabled on the Ransomware Defender / Settings tab.

T7525  Affected Files also shows Active Auditor Affected Files

When viewing the Affected Files for a Ransomware Defender security event, any files associated wtih an Active Auditor event that has occurred at the same time are also displayed.

Workaround: Download the csv file and use the path associated with the Ransomware Defender event from the GUI to filter the results.

T11586 NFS Lockout Event Information does not include NFS Export path

The Ransomware Defender event GUI for an NFS client displays the NFS Export ID in the Locked ourt shares view in the "Share" column but does not display the corresponding path in the Path column.
Workaround: Verify NFS Export path from PowerScale directly referencing the NFS Export ID from the Locked out shares window.

T11590 NFS Lockout Event does not generate an PowerScale snapshot

When a Ransomware Security Event is detected for an NFS client, the PowerScale snapshot against related paths is not created.

Workaround: Upgrade to release 2.5.8 and use critical path snapshot feature. PowerScale scheduled snapshots may also be available for recovery.

T14339 Restore Access Alarm must be manually cleared

A Restore Access alarm is generated when restoring access to user. Subsequent restore will not update an existing restore alarm or send a notification.

Workaround: After restoring access to user, in the Alarms window manually clear the alarm in order to receive notification on a subsequent restore.

T15198, T15650 Ransomware Events may have inaccurate Signal Strength or may be reprocessed

Ransomware Event processing may receive duplicate events and as a result may show a higher Signal Strength than is actually the case.  The associated csv will also show duplicate entries for the same file.  Ransomware processing may also intermittently skip a signal and as a result may show lower Signal Strength.

In some cases this may also result in a Ransomware Event being reprocessed at a later time.

Workaround: None required.  The duplicate events result in early detection of Ransomware events. Skipping of signals is intermittent and subsequent signals cross threshold for detection.

T15639 T18812 Error replicating AD Group or Local User Run as Root SMB permissions affects Lockout and Restore

In some cases an SMB share permission that is configured with an AD groupor Local User that has Run as Root privileges has an error on share updates for Ransomware Defender that blocks Lockout such that it does not take effect or on Restore it does not restore the Run as Root SMB share permission.

Important: If you use run as root on shares you are exposing data to very high security risk since no ockout will be possible. This is because the user SID that is sent when an AD user accesses data with run as root enabled is the root user SID not the actual AD user SID.

We recommend to NOT use run as root on shares for the reason above and it fails all security audits of PowerScale in all industry standards (PCI, HIPPA, FedRAMP, ITSG, etc...). Remove run as root option on all shares.

Please review our documentation for more information: Securing root user on PowerScale.

Workaround: Manually restore or lockout user.

T16229 GUI incorrectly reports error when manually creating a snapshot

If you use the Action menu to manually create a snapshot, the GUI shows an error but the snapshot is actually created. Automatic snapshot creation as part of active event detection is not affected by this issue.

Workaround: None required as snapshot is created. Verify snapshot creation using Powerscale OneFS interface.

T16462 NFS lockout may fail

Under some conditions Ransomware Defender successfully detects security event and notifies regarding the event but the associated NFS lockout action fails.

Workaround: Manual steps to block access to the Powerscale cluster are required in this case.

T18271 Ransomware Event State incorrect shows success when Powerscale is unreachable during restore operation

If a Restore operation is initiated on an Active Event when the Powerscale cluster is unreachable, the restore steps will fail but the state of the Event on the Active Events GUI is ACCESS_RESTORED.

Workaround: None required.  The Event Action History shows that the restore step failed.  Once connectivity to the Powerscale cluster is restored the Restore operation can be retried.

T18643, T19217 State of Active Event shows WARNING when it should be MONITOR for File Filter in Monitor

When Ransomware Defender is configured for Enforcement Mode and Critical on Mode, an Active Event related to a File Filters extension in Monitor will be displayed in Active Events with State of WARNING instead of MONITOR.

No impact on behaviour, no lockout applied.

Impact to Automatic learning - the File Filter extension is not set to disabled.

Workaround: Review events and put File Filter extension into Disabled as required.

T18718 igls rsw allowed files remove option not working

The igls rsw allowed files CLI command executes and reports success but does not actually activate the extension or file entered in the command.

Workaround: Use the Eyeglass GUI to enable items from the File Filter list that had been previously disabled.  For more information refer to documentation here.

T18852 Ransomware Defender does not detect where path has square brackets [ ]

If path or file name on Powerscale cluster includes square Ransomware Defender encounters an error on processing and does not detect the security event.

Workaround: None available. Ransomware manipulation of other path/file continue to be monitored and acted upon.

T18887 Security Guard in Learned Thresholds prevents Security Guard job from detecting

If the Security Guard user is deleted from the Learned Threshold list it continues to be enforced and Security Guard events are not detected by Ransomware Defender.  This will occur if Security Guard was in the Flag as False Positive list prior to upgrade to 2.5.7.  In 2.5.7 Security Guard user cannot be added to the Learned Threshold list.

Workaround:  Contact for assistance if after upgrade to 2.5.7 the Security Guard user needs to be removed from the Learned Threshold list.

T18895 Ransomware Learned Threshold list doesn't open first time

Under some conditions where name resolution proceeds slowly and/or Learned Threshold list contains may entries, list will not be displayed before 45s timeout occurs.

Workaround: Selecting the list a second time displays the list.

T19040 After upgrade to 2.5.7, Ransomware Events in Event History do not display the Signal Strength correctly

Signal strength not displayed correctly for Ransomware Events in the Event History after upgrade to 2.5.7 for events that were added to Event History in previous release.

Workaround: None required.  These events had already been managed and archived on previous release.

T19106 Acknowledge/Archive options not blocked while lockout in progress

The Acknowledge / Archive options are incorrectly available to be used in the window of time between when the lockout action starts and the active event enters the Locked Out state. Impact: If selected during that window, the event never enters the Locked Out state and even though it is locked out and there for the restore option is not available to restore permissions.

Workaround: The Event Action History correctly documents the shares that were locked out and the account and time of lockout. The account can be restored from the command line following the instructions here for igls rsw restoreaccess command.

T19198 Multiple concurrent Major Events not upgraded to Critical based on "Upgrade to Critical (events)" setting

The setting to promote Active Events from Major to Critical without having to reach the Critical Threshold, "Upgrade to Critical (events) " is not respected. Events are not promoted until their Signal Strength Threshold crosses the Critical setting.

None Required: Events will be promoted if their Signal Strength Threshold crosses into Critical threshold and Lockout will be applied. For events that remain at Major severity if no manual steps taken, Lockout will be applied once grace period expires.

T19236 Honeypot file detector incorrectly crosses Major threshold in Monitor Mode

When Ransomware Defender has Monitor Mode active the Honeypot file detector incorrectly promotes a Honeypot event to Major instead of staying in Monitor state. Once promoted to Major the Grace Period timer begins and if no manual steps taken a lockout of the account will occur once the grace period expires.

Workaround: Upon notification of the Major event, manual steps can be taken from the Active Event Action menu to stop the Lockout timer and resolve the event from the GUI if appropriate. If a lockout occurs access can be restored through the GUI from the Active Event Action menu as well if appropriate.

T19356 Files/Folders with language characters not displayed properly in CSV and email

If the files/folders associated with a detected Ransomware security event contain language specific characters, the path/file names are not displayed correctly in the email sent as well as the CSV.

Workaround: Use the GUI to see the files and folders.

T19409 Well known extension detection not working under some circumstances

Under some circumstances when there have been no customization to the File Filters for well known extension detection, the well known vector for detection of Ransomware security event is skipped.

This does not affect the user behaviour or honeypot detection vectors.

Workaround: User behaviour and honeypot detection vectors still available for monitoring.

T20094 CLI command to restore access does not work when user name contains special characters

The igls rsw restoreaccess command does not execute if the user name contains special characters. Impact: No impact on lockout. Impact on ability to restore access.

Workaround: Use the Ransomware Defender Action Event history to identify all shares that were locked out and manually remove the deny permission using Powerscale native tools.

T23012 Restore access for NFS lockout from Event History does not complete

Using the Restore User Access option in the Event History for an unresolved NFS lockout will restore the permissions as expected but the job gets stuck at the Restore job initiated step and the overall status does not change to Recovered and no alarm is sent.

Workaround: Verify manually using OneFS native tools that client list for NFS export has been restored as expected.

Security Guard

T4197 Security Guard Error for Unlicensed Cluster

Security Guard fails when PowerScale Cluster selected to run is not licensed.

Since Ransomware Defender dynamically picks priority PowerScale Clusters to license (refer to Eyeglass Ransomware Defender Admin Guide for details on selection of licensed cluster) for the case where Eyeglass is managing more clusters than there are Ransomware Defender Agent Licenses, one cannot be sure the selected Cluster in Security Guard is actually licensed at the run time.

Workaround: Deploy same number of Ransomware Defender Agent Licenses as the number of PowerScale Clusters being managed by Eyeglass.

T8889 Cannot enable Security Guard with default schedule for on a newly deployed 2.5.3 ovf 

The drop down list to schedule security has an invalid default.

Workaround: Click the drop down and set a valid schedule.

T4228  Security Guard Temporary Errors

Security Guard may occasionally error with 0 files written.   

Workaround: This condition typically clears it self on the next Security Guard run. It does not affect workflow for a real security event.

If it does not clear, follow these steps to recover:

  1. Archive as Unresolved

  2. Run Security Guard manually to ensure that it is operational again.

T4965  Security Guard User Authentication Fails

When provisioning the Security Guard Active Directory User and password, Eyeglass checks that the username name and password entered can be successfully authenticated.  It may occur on initial configuration that you will see the message “user could not be authenticated” even though the username and password are correct.

Workaround: After confirming that the username and password are correct, subsequent provisioning is successful.

T7574  Flag as False Positive Option should not be available for Security Guard Events

Security Guard provides automated end to end validation of Ransomware detection, lockout and restore and therefore should not be flagged as false positive. The Flag as False positive option is currently available to be selected for Security Guard events and should not be.

Workaround: Manual process required to prevent applying Flag as False positive to Security Guard events.

T15175 Existing Security Guard Logs lost formatting after upgrade to 2.5.6

Any existing Security Guard logs viewed from the Eyeglass GUI will have lost the formatting.

Workaround: None required. New logs will have the correct formatting.

Manage Services

T4192 Manage Services status not accurate after ECA Node Down

After an ECA node has been powered off / gone down and subsequently powered back on and rejoined to the ECA cluster it continues to display the Inactive state in the Eyeglass Manage Services window even when it is active again and healthy.

Workaround:  Once the node is back up, remove it from the Manage Services window by selecting the X in the node’s row.  Wait 1 to 2 minutes and the service should be rediscovered with the correct state.


T4230 Blank Ransomware Defender Window

After archiving an Event the Ransomware Defender window tabs may appear empty.   

Workaround: Close and reopen the Ransomware Defender window.

T4183  Refresh does not work for Ransomware Defender multi-page lists

Ransomware Defender window with multiple pages is not updated by Refresh except for the first page.   

Workaround: To update the list go back to the first page of the list.

T15457 HTML 5 vmware vcenter bug on OVA deployment

 Some versions of vmware vcenter HTML user interface have a known issue with OVA properties being read correctly post power on, leading to first boot issues.

Workaround: use the Flash client as a work around.

T4336  Eyeglass Restore does not restore Security Guard Job History

Security Guard historical log files are not restored when you restore configuration from backup.   

Workaround: None available.

T4549  Ransomware Defender Settings Submit button enabled when no changes made

When the Ransomware Defender Settings window is opened, the Submit button is enabled even though no changes have been made to any settings. If you navigate to another view and come back to Settings, the Submit button is then correctly disabled until a change is made on the page.  

Workaround: None required.

T6617  PowerScale Directory Selector does not display hidden directories

Directories that start with a dot (.) are not displayed in the PowerScale Directory Selector.   

Workaround: Use the PowerScale Directory Selector to enter \ifs\ and then enter the remainder of the path manually.

T8807  Deleting cluster from Eyeglass does not clear associated Ignore List and Wiretap settings

When an PowerScale cluster is deleted from management in Eyeglass, any associated Ransomware Defender Ignore List or Wiretap settings are not cleared.  

Workaround: Manually delete Ignore List and Wiretap settings for deleted clusters.

T18810 GUI not updated after cancelling an operation to switch modes

In the Ransomware Defender Thresholds window, if you are switching between Advanced and Monitor or Advanced and Enforcement mode and upon being prompted you select No to cancel the operation, the GUI does not refresh and return to the original Advanced mode. Impact: Display issue only, the mode change is cancelled.

Workaround: Switch between tabs in the Ransomware Defender window or use the Eyeglass desktop Refresh Now button.

T18660 Cannot use cloudapps URL to access Well Known Ransomware File Extension list

The cloudapps URL documented here for accessing the Well Know Ransomware File Extension list does not resolve and returns a 404 response code.

Workaround: Following URL does resolve and can be used to manage the Well Known Ransomware File Extension list: 

T22450 Easy Auditor Event Rate alarm for Ransomware Defender Only deployments

RWD-301 Error getting events - for NFS exports in Recovery Manager

Cyber Recovery manager will show error when trying to display the all activity files affected by NFS export events.

RWD-319 RSW events affected files are not presented in email

RSW events affected files are not presented in email

RWD-362  Support ECS on RWD when turboaudit REST api is configured

Support ECS on RWD when turboaudit REST api is configured

RWD-443 Easy auditor events only receiving and forwarding one signal and one file in file list despite of number of files and type of events

Easy auditor custom real time policy is only receiving and forwarding “one” signal for type create and delete despite of how many files are created or deleted.

RWD-535 Webhook - redundant lockout alarm when lockout/restore

Webhook - redundant lockout alarm when lockout/restore.


RWD-217 Event fails to upgrade with multiple user (ECS events only)

Event fails to upgrade with multiple user (ECS events only)

RWD-85 zookeeper cleanup cron is not running as scheduled

TEST: zookeeper cleanup cron is not running as scheduled


1systemctl enable --now zkcleanup.timer

RWD-74 zookeeper cleanup cron is not running as scheduled

zookeeper cleanup cron is not running as scheduled


apply this command to all eca nodes

1systemctl enable --now zkcleanup.timer

RWD-246 Files with non-ASCII characters fail to recover


Files which will have the extension modified to a known extension like .crypto will trigger TD7 events.

The original files are not recovered even if the Recovery Job finishes successfully.

RWD on-prem Release Notes 2.8.0

RWD-797 New UI - SG history - sorted by time

Security Guard sorting by time is not working correctly. The current Security Guard history is randomly sorted in the new UI.

RWD-807 Enhancement - Show the platform for Ignored list\Monitor only list

The platform name for which the path/user or source was added is not displayed correctly in the Ignored or Monitored list tab. The platform of Ignored list\Monitor only list is not displayed.

RWD-812 Ignored list/Monitor only list cross-platform behaviors are not consistent for users, paths, and client IPs

The current ignored list/monitor-only list - Path/User entries only work for the corresponding platform cluster; Client IP works for all the platform clusters - behaviors are inconsistent.

RWD-865 New UI - More details for SG job

The Security Guard jobs page doesn’t include all the details regarding the job. 

RWD-887 New UI - SG log cannot be copied

The Security Guard logs were shown to be copied, but they were not.

RWD-831 New UI - alerts window - SG filter is not working

The Security Guard events are shown in the Security Guard category on the Alerts active window. When clicking on the Security Guard filter - no events are displayed.

RWD-909 Prevent Security Guard job to run in parallel on two devices

When the Security Guard is selected to run on two platforms, the Security Guard job is started in parallel. There is concurrency between the 2 Security Guard jobs to lockout the user, user is locked out by the Powerscale, and it fails to be locked out by the Qumulo Security Guard job.

RWD-869 New UI - Alerts overview details include HTML tags

The HTML tags are displayed in the details for the Alert overviews.

RWD-827 Critical path - Cannot add same path/user for different platforms

The identical critical path cannot be incorporated for the platforms.

RWD-730 SG runs Details should be grouped by cluster

If the Security Guard job was enabled for more than one cluster, reviewing the logs is difficult. 

RWD-955 New UI - Security Guard -information in the toast is not accurate 

Starting the Security Guard invokes a toast that suggests the run was completed, not that a run has started.

RWD-953 New UI - Security Guard - running scan is reported as failed until completed successfully

The status in Last Scan for Security Guard shows as failed even though it is in progress. The scan is counted as failed.

RWD-956 New UI - only successful Security Guard logs are presented

Only successful Security Guard logs are displayed in the new UI.

RWD-977 New UI - Security Guard alerts show as Critical in Alert Detail

On the Alerts page, new alerts will show their severity or if they are an alert raised by the Security Guard. If a Security Guard Alert is opened for more detail, it will show the true severity of that Alert.

RWD-989 New UI - Events - Filter on user format domain\username fails

Filtering for users where the format is domain\firstname.lastname does not work. No values are returned.

RWD-995 New UI - events in error are not displayed

Security Guard events only render if the user filters for them.

RWD-997 New UI - Recovery Manager - cannot filter by Cluster

There is no option to select for the Cluster filter. The user can filter by path.

RWD-1008 New UI - snapshots expiry/creation time is not correct on the new RWD UI

Snapshot expiry and creation times are displayed incorrectly in the new RWD UI.

RWD-1026 CRM - fails to recover files with ‘&’ in filename (Vast, Qumulo)

Files with ampersand in the filename cannot be recovered or are recovered incorrectly by CRM.

RWD-1032: Ignored List - NES not saved on Edit if Target NE Type is changed

When a user edits an Ignored Client IP entry, if they change the Target NE Type (e.g., from Vast to Qumulo), the value in the Source field and the Network Element checkbox does not persist. The user can enter a value in the Source field and check the Network Element, but the Network Element remains unchecked on Save.

RWD-1042 Critical Snapshots are not created using the RWS Sera API

Critical snapshots are not created when SERA API is used even though the API status is successful.

RWD-1043 New UI - No data available for policies/shares that are locked out

In the new UI,  no additional data is available for policies/shares on triggered ransomware events that have been locked out.

RWD-1047 CRM Recovery Job reports the unrecovered file as Recovered

If a file is deleted after a snapshot was taken, CRM will not be able to recover it as it is not part of the recovery process. In addition, CRM incorrectly reports the file as “Recovered”.

QUMULO release notes

Fixed in 2.8.0

QUMULO-86 User name is not displayed for NFS events

When raising an NFS event generated by the root user, the user name displays 0 instead of root.

QUMULO-87 SMB events cannot be marked as false positive

The flag as false positive and learning mode functions for ransomware events generated by clients using the SMB protocol are not taking action.

Known Issues

QUMULO-183 <user_name>@<AD_provider> user is not correctly handled in Ignore and Monitor lists

The following user format: <user_name>@<AD_provider> (ml1test@ad5.test) added to the Ignore or Monitor lists, is not handled correctly. 

Users should use the following format: <AD_provider>\<user_name> (example: AD5/testuser) for Ignore or Monitor only lists.

QUMULO-302 For NFS events after lockout/restore access, we are continuously adding rules 

When a lockout or restore action is performed on an NFS event, a read-only rule is added to the NFS Export.  

QUMULO-300 List for affected shares should be fixed for NFS RWD events

The affected NFS exports are displayed correctly in the list, but there is a + sign to expand them next to them; there is nothing else to display.

QUMULO-289 Security Guard event is not changing state after restoring access

The Security Guard event remains in a lockout state after restoring access is done.

QUMULO-240 SID is missing for users added in Learned Thresholds

In the Learned Thresholds tab, user Security Identifiers (SIDs) are not shown for Threat Detectors instances flagged as false positives.

QUMULO-307 Recovery job is marked as failed, but files are recovered on the share

The recovery job is marked as failed, but files are recovered on the share.

QUMULO-275 Create SMB share for Security Guard

Security Guard needs a dedicated SMB share to run its simulated attack. Currently, the user must manually create an SMB share for the Security Guard during the setup. 

QUMULO-262 Snapshot creation job is not starting on demand when all snapshot options are disabled

The snapshot creation job is not starting on demand when all snapshot options are disabled.

QUMULO-326 Security Guard - support user format xxx@AD.test

Only the user format AD\xxxx for the Security Guard is currently supported.

For user format xxx@AD.test is not currently handled. 

QUMULO-356 The NFS export with permission All is not locked out

The NFS export with permission “All” is not able to be locked out. 

VAST Release Notes

Known Issues

VAST-161 Config rep Job fails if 2/more Views use the same View policy & Create Protected paths using those views

If we have two protected paths on the same tenant and a view under each path that uses the same view policy on the same tenant, AND each protected path replicates to a different tenant.

Workaround: set the view policy to use "ALL TENANTS" and rerun the config rep job.

VAST-287 RWD - Event detection for S3 for VAST is not supported 

Ransomware Defender does not support detecting events from S3. 

VAST-364 All events duplicated in Recovery Mgr Event Details

RENAME, CREATE, WRITE and DELETE events are duplicated in Event Details.

VAST-381 Easier to modify Vast SG access IP

The IP for Security Guard cannot be altered directly. As a workaround, choose a different entry, modify the IP, and then switch back to the desired entry.

VAST-380 SG - igls-securityguard view should be created automatically

Security Guard needs a dedicated SMB share to run its simulated attack. Currently, the user must manually create an SMB share for the Security Guard during the setup. 

VAST-397 S3 views not replicating - no bucket owner

When the View is created on source with S3 protocol and bucket owner set. error occurs when replicating the target.

VAST-399 Error replicating views inside a view

When replicating views inside a view, the error occurs 

The error: 

create_directory returned an error: CreateDirResultCode.READ_ONLY 

Known Limitations

VAST-325 Manual snapshot fails if all options in Snapshot Settings are disabled

Manual snapshot fails if all options in Snapshot Settings are disabled.

Known Limitations

Threat Detection

T6914  Some extensions still result in lockout when added to the ignore list

For the following well-known extensions, a lockout will still occur even if these extensions have been added to the extension ignore list using the igls rsw allowedfiles add --extensions command:





Workaround: Alternate Ignore capabilities for User, Path or IP address documented here may be used to workaround this issue.

T7191 SMB service not enabled when access restored when lockroot is true

If you have Ransomware Defender configured to disable SMB service is a root user event is detected (see Ransomware Admin guide here, section Securing Root User on PowerScale ), when you restore user access the SMB service is not automatically enabled.

Workaround: Manually enable SMB service on PowerScale once access is restored and you are ready to resume file access for SMB users.

T7670 Restoring user access via CLI does not update status of Security Event in the GUI

If you have restored user access after a lockout using the CLI command "igls rsw restoreaccess set --user=DOMAIN\\user ", the associated Security Event in the GUI will not be updated and remain in active state.

Workaround: Open the Actions window for the active event, enter a comment that access has been manually restored and then archive the event.

T8744 No event processing once Signal Strength passes 2 times Critical Threshold

Once a Security Event or Active Audit event has passed 2 times the Critical threshold configured in Ransomware Defender Settings, there is no further processing of Signals for the associated user. In all cases actions based on Critical threshold settings would have been already taken prior to reaching the 2x level.

For the case where both Ransomware Defender and Easy Auditor are licensed, reaching Signals processed count of 2 times Ransomware Critical threshold for a particular user limit is applied independently for Ransomware Defender and Easy Auditor.

Workaround: None Available.

T8986 NFS export lockout cannot be restored

An NFS export that has been locked out due to Ransomware Defender detecting a security event cannot be restored using Superna Eyeglass. You are able to select the Restore option and the Event History indicates that the permissions are restored but in fact the NFS export will still be in read-only state.

Workaround: On lockout NFS clients are moved to "Always Read-Only Clients". They will need to be manually moved to the correct access type using Isilion GUI or CLI to modify the export.

T15705 After upgrade to 2.5.6 cannot download CSV for Ransomware Event Files from events detected in prior releases

After upgrading to Release 2.5.6, csv download of files related to Ransomware events generated on the previous release is not available.

Workaound: GUI can still be used to view the files or files may be found on the Eyeglass appliance in the /srv/www/htdocs/rsw_event_all_files directory.

T16723 Error on Lockout of Shares on DR cluster

Under some conditions where a Ransomware Defender Lockout job overlaps with a Configuration Replication job you may see an error locking out some shares on DR cluster with error message code 409 AEC_CONFLICT. No impact to protection from Ransomware as the shares on the DR cluster are providing access to read-only data.

Workaround: You can re-attempt the Lockout from the Ransomware Defender window Action menu for the Active Event. Deny permission can also manually from Powerscale interface as required.

T17287 Many Access Zones slows down creation of snapshots and lockout

In the case where there are many Access Zones configured, analysis of user accessible shares must be done for all Access Zones before snapshot processing or lockout is started.

Workaround: None available

T7574  Option to set learned threshold for Security Guard in RESTORED_USER_ACCESS state

The menu to add Security Guard to the Learned Threshold is incorrectly provided when the event is in the RESTORED_USER_ACCESS state.  The option can be selected and indicates that the flag as false positive was applied but it is not actually applied and it does not appear in the Learned Threshold list.

Workaround: None required

T18733 Ransomware Defender Affected Files Download Menu Naming 

The Ransomware Defender Affected Files Download Menu is incorrectly named Affected Files - All.  As described in the Ransomware Defender documentation here it is possible to have more files associated with the event than displayed in the file.


T16137 Anyrelease restore does not restore all Ransomware Defender and Easy Auditor settings

There is no restore of settings from release 2.5.4 and earlier. For release 2.5.4 and earlier continue to capture all Ransomware settings (False Positive, Ignore List, Allowed Extensions, Security Guard) and Easy Auditor settings (Active Auditor Trigger settings, RoboAudit). Post restore verify settings and update where required before cluster up on ECA.

In all cases, restoring an Eyeglass backup using the --anyrelease option will not restore following Ransomware Defender and Easy Auditor settings:

Ransomware Defender: Event History, Threats Detected

Easy Auditor: Finished Reports, Scheduled Reports, Saved Queries

T16821 anyrelease restore restrictions for restore to 2.5.7

Ransomware Defender, Easy Auditor and Performance Auditor deployments cannot use the anyrelease restore option to upgrade to a new appliance running 2.5.7.  For case where a backup & restore is required due to 42.3 OS on original deployment, a backup & restore to 2.5.6 will have to be done first followed by an upgrade to 2.5.7 or inplace OS upgrade prior to 2.5.7 upgrade.

T20370 Monitor Only Settings Client IP applies to all PowerScale clusters

If multiple Powerscale clusters are licensed for Ransomware Defender a setting in the Client IP list for Monitor Only Settings is applied to all clusters. There is no option to associate the setting to a specific cluster. Also if you convert Ignore List to Monitor list any Client IP setting from Ignore list will also be applied to all cluster.

T21852 RSW - Cannot configure and run SG after anyrelease backup and restore from an earlier build

After a backup and restore from the earlier release to Eyeglass 2.5.8, the Ransomware Defender window may no longer allow you to edit or run the Security Guard.

Workaround: After the restore, execute the 2.5.8 run file (same release as you restored to) to resolve the issue.

T21208 Snapshots taken using Action Menu for Ransomware Defender Event follow Ransomware / Snapshots settings

If the Enable Share Snapshots option in Ransomware / Snapshots is unchecked, selecting the Create Snapshot option from the Action Menu will also not create snapshots.

T21110 Ransomware Defender / Snapshots User Share Snapshot Settings also applies for NFS detections

The option to disable/enable Ransomware Defender snapshot functionality is called User Share Snapshot Settings and Enable Share Snapshots but applies to any Ransomware Defender detection for SMB or NFS.

Well Known Ransomware File Extension Whitelist management is not available when a proxy used

If a proxy has been configured to access the internet, the well-known ransomware file extension management does not account for the proxy and will not be able to resolve the configured URLs.

T17624 Ransomware Defender NFS detection creates snapshot on SMB shares with Everyone permission

A Ransomware Defender detection for operations over NFS protocol also creates snapshots for SMB shares that have the Everyone permission.

RWD-75 Page-1 gets hide when navigate to Page-2 & archive all events from this page

When clearing all of the ransomware events from the second page of the ransomware defender active alerts tab, the pagination of the window can be lost and an empty list is displayed.

Workaround: close and open the window.

RWD-236 [RWD-NFS Event] User is displayed as "Root" or Sid ID instead of EXP:<client_ip>_<user_id>

When using nfs 4 version - it cannot show the EXP:<client_ip>_<user_id>

Workaround: use this command to mount the NFS export.

mount -o nfsvers=3 <isilon-ip>:<export-path> <mount-path>

RWD-453 Only 100 affected files are listed in the webhooks event which triggers upon changing the state of RSW event

Will not inherit number of files from original event.

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