Getting Help
How to download Software
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Software Download Steps
- Software downloads of OVF images and offline installation upgrade files are available from the support site https://support.superna.net and require a support site login account. We do not provide direct software download links.
- Create a support account. Instructions on how to create an account are located here.
- Locate the Eyeglass software download section by scrolling down after logging in.
- Click the Download VM install files menu option. Another menu opens and then click on Download OVF installers
d. Enter your email address.
- Scroll through the end user license agreement terms and conditions and click accept
- Select the product OVF (Vmware images)
- Select the download location.
- The Superna URL option is a signed certificate URL or downloads from a Google S3 storage URL.
- The recommended option is Superna to simplify firewall rules to download
- Use the provided MD5 to verify your download
- The Superna URL option is a signed certificate URL or downloads from a Google S3 storage URL.
- Your browser should start the download immediately. If the download starts, it is a firewall issue blocking access to the download site.