Getting Help
How to download Software
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Software Download Steps
- Software downloads of OVF images, and offline installation upgrade files are available from the support site https://support.superna.net and requires a support site login account. We do not provided direct software download links.
- Create a support account. Instructions on how to create an account is located here.
- Locate the Eyeglass software download section by scrolling down after login
- Click a menu option
- Enter your email address
- Click Download button
- Scroll through the end user license agreement terms and conditions and click accept
- Select the product OVF (Vmware images)
- Select the download location.
- Superna URL option is a signed certificate url or download from Google S3 storage URL.
- Recommended option is Superna to simplify firewall rules to download
- Use the provided MD5 to verify your download
- Superna URL option is a signed certificate url or download from Google S3 storage URL.
- Your browser should start the download immediately. If not download starts , it is a firewall issue blocking access to the download site.