SupernaOne Publication
SupernaOne Guide

SupernaOne Guide


The Platform allows multiple Superna Eyeglass instances to be managed from a single, unified dashboard. Introducing SupernaOne: your single-pane-of-glass for alert triage and summarization, including our new data protection & security summary view.

Benefits at a Glance

  • Reduces alert fatigue via

    • Context-sensitive alarm help

    • Alarm storm suppression with alarm counts

    • Bulk alarm clearing

    • Application-specific alarm view

    • Alarm count summary

  • Roll up Key Performance Metrics and provides assessment scores for

    • Eyeglass DR

    • Ransomware Defender

    • Easy Auditor

    • Enterprise Airgap

    • Performance Auditor

SupernaOne will dramatically simplify how you interact with your Superna products and is being offered at no additional cost to you.

Getting started

Connecting an Appliance to the SupernaOne

How to Configure Eyeglass to Connect to the SupernaOne

  • Upgrade to version 2.6.0.

  • Enable the SupernaOne:

    • SSH to the appliance

    • Execute the command igls config settings set --tag=saas_portal_enabled -value=true

  • Connect to the Eyeglass appliance.

  • Open the User Roles view and grant the APP_REGISTER permission to the administrator:

  • Logout and login again for the new permission to take effect.

  • Once logged in again, the icon Connect to Cloud is visible. Click on the icon; it will open the following dialogue:

  • Click on the Connect to Cloud button.

  • A new tab will open, and you will be prompted to login to the portal if you’re not already logged in. Describe your appliance, and click on Register


There are two options on how to register on the Platform.

  1. The user gets the invitation link by email. (don’t forget to check your spam folder).

  2. Open the e-mail, and copy-paste the code.


  1. Open

  1. Sign in with your credentials.


After you sign in to the Platform, the dashboard will show you all information on connected products, alerts and notifications. 

The dashboard consists of:

  1. Side menu.

  2. Change the theme toggle button.

  3. Notifications.

  4. Dashboard entity.

  5. Capabilities entity.


Dashboard entity

On the dashboard, the user can filter the data according to preferences.

When you click the View all alerts button, the list with alerts opens.

What do the charts mean?

Alerts by Capabilities

"Alerts" for "Data".  The user can list ALL Alerts at once or could filter Alerts for each app card respectively ( for both "Active" and "Cleared" alerts), e.g. Ransomware Defender, User behaviour auditing and Disaster Recovery. 

Coverage Strength

By clicking on the chart, the user can sort data on product capabilities. In the Coverage Strenght, the user can see a score of how well their environment is protected, configured, and operating in that functional area. For example, the Protection and Recovery coverage will be 10/10 and the bar will be green if failover readiness is 100% and the runbook robot function runs successfully.

Click on the Info button to open the product overview. To get more info on click .



The user can Reset the filter to view all alerts by using "Reset All".

Consecutive Alerts will stack or accumulate as a single entry.

The user can click on the alert code and "Alarm details" for each Alarm.

To view only one category, click on the bar, choose the category with alarms you are interested in, and alarms will be filtered according to the user’s choice. 

To filter alerts, click on the dropdown field and choose the period.

The alert entity contains two tabs. On the first tab, the user can see two types of alerts: Error, critical and standard.

Click on the code to see more information about the error codes or use this link.

Click on the arrow to open the Alarm Details window.

This window consists of the following fields:

  • Time since alarm - the date and the time when the alarm was detected;
  • Event Details - in this field, the user sees details on the alarm;
  • How to solve it - in this field, there are instructions on what the user should do to fix the error.

To clear alerts, click on the   button.

On the Cleared tab the user can see all cleared alerts. (they can’t be restored).


What data is sent to SupernaOne? 

The Eyeglass appliance forwards only alarms and metrics related to the local environment. It does not forward any PowerScale data, paths, usernames, or IP addresses. All data is stored in a multi-tenant database.

Superna does not use this data for any other purpose.  

Where is SupernaOne hosted? 

SupernaOne is currently hosted in Amazon AWS in the us-east-1 region.


What metric data is currently sent from Eyeglass DR to SupernaOne?


Metric Description


Eyeglass DR

SyncIQ Data Transferred


Eyeglass DR

Average RPO across all policies

per seconds

Eyeglass DR

Runbook Robot Status


Eyeglass DR

Failover Readiness Percentage


Eyeglass DR

Failover Readiness Percentage

Percentage value

Eyeglass DR

Failover Readiness Percentage

Percentage value

Eyeglass DR

Failover Readiness Percentage

Percentage value

Easy Auditor

Active events (critical)


Easy Auditor

Active events (major)


Easy Auditor

Active events (warning)


Easy Auditor

Last Security Guard pass value


Easy Auditor

Total data read


Easy Auditor

Total data written


Easy Auditor

Number of file events processed


Ransomware Defender

Active events (critical)


Ransomware Defender

Active events (major)


Ransomware Defender

Active events (warning)


Ransomware Defender

Number of ransomware events detected


Ransomware Defender

False positive rate


Ransomware Defender

Last Security Guard pass value


AirGap Vault

Percentage of time vault is open per day.

Percentage value

What alarm data is sent to SupernaOne?

The following alarm information is saved in SupernaOne's database:

  • alarm code

  • alarm description

  • alarm severity


How to reset the password?

  1. Click on the Reset Password button and enter your email in the next window. Click the Send email button.

  1. Open the email and enter a one-time code and click Submit.

  2. If the code wasn’t received, click on Generate new.
    Check the ‘Spam” folder.

How to delete your own account?

Only Role_admin can delete an account on Team Menu.

Open the team menu and follow the instructions described here.

How to invite users to the platform?

To invite new users to the Platform, open the Team menu and 

Click on the Add User button. 

In the Invite People modal window, enter the Email and Name of the user you want to invite. From the Role dropdown list, choose the role (Admin role or User role) that will be assigned to the user. The person will get an email with the link to join the Platform. 

Information NOTE: The user role has no privilege to add new or delete an existing user as an admin role. Only the Admin role can add new and delete existing users.

How to edit the user?

To edit the user click on the delete icon. In the modal window, you can edit the role for the user.

When you finish editing, click the Edit role button to save changes.

How to delete the user from the list of members?

To delete the user click on the delete icon. 

What Happens Once the SupernaOne is Enabled and the Application Registered?

The Eyeglass appliance will forward all alarms issued by any of the licensed applications to the SupernaOne. The appliance will also send metric data it collects to the portal on a 5-minute schedule.

Can the Data Forwarding be Stopped?

Yes, the data flow from the Eyeglass appliance to the SupernaOne may be stopped anytime. To do this, open the Connect to Cloud view; the label on the button will show Pause once the connection to the SupernaOne is established. Click the button, and the appliance will no longer forward alarms and metric data. If the process is to be restarted, that button may be clicked again to achieve this.

© Superna Inc