Superna ™ Eyeglass Installation Maintenance Task Description
Overview:
This support task is designed for customers who have a need for deployment and knowledge transfer on monitoring, troubleshooting and basic operations of Eyeglass.
Delivery: Remote WebEx
Operating Hours: Monday to Friday 2:00 AM to 3:00 PM EDT
Terms and Conditions of task covered in product maintenance agreement Support Services Agreement
Exclusions:
This maintenance task is included in product purchase and IS NOT a replacement for advanced services that include DR design and failover training and knowledge transfer
Available once per customer purchase of 8 or more node licenses or 2 or greater cluster licenses
No external configuration of AD, DNS, PowerScale
Installation Technicians are not authorized to provide design recommendations, initiate failover operations OR make material cluster configuration changes that can compromise cluster data availability.
NOTE: Installation Technician will defer all known install questions to post sales team.
Prerequisites:
Mandatory: Eyeglass PowerScale Basic Installation Questionnaire Form completed located here
Mandatory Schedule service installation here.
Restrictions: Entitlement is one per purchase of 8 or more nodes or 2 or greater cluster licenses
Superna reserves the right to cancel this entitlement quick start task 60 days from purchase date or for any other reason at Superna’s sole discretion.
Eyeglass Installation Quick Start Maintenance Task:
This service includes the following:
Eyeglass for PowerScale Installation - Remote Install with customer via WebEx meeting to accomplish the following
Gather site installation requirements from checklist above
Provide guidance on Install of appliance on VMware host only
Excludes RHEL and Windows Hyperv
If Eyeglass was previously installed for Eyeglass trial, reset system to factory default removing trial configuration.
License Eyeglass with transaction number and appliance ID
Provide guidance on create service account for authentication to customer clusters
Sync Cluster configuration inventory (add clusters)
Verify correct job creation and successful sync
Run one policy sync job to verify sync status
Run appliance backup
Configure email for alarms and change report
Test and verify email
Configure phone home support
Test phone home is successful
Installation Completed install document provided.
Knowledge Transfer Session - WebEx
Review installation, and operating procedure to monitor the system replication status, overall DR status, inventory status.
Review monitoring tools email, twitter, logging export to log analysis tools
Review online help system for errors within Eyeglass webui
Provide installation summary document and system status test results
Review appliance backup
Review appliance restore procedure
Review Eyeglass CLI and capabilities
Walk through support account enrollment, knowledge base access, feature request process
Review Failover planning documentation and review support process for failover.
Identify Next steps documentation for customer to review configuration steps for DR design.
Review appliance HA documentation links and explain choices for HA of the appliance
Review Free hands on virtual training and online self paced courses links.