Eyeglass Service Description

Part number “SEL-Eyeglass Cluster Addon Install Service - myqotes eyeglass-P016 Dell SKU AB109744”

Revision 2 Feb 6, 2020

Service - Superna ™ Eyeglass Cluster Install and Config Service Description

(Ransomware Defender, Easy Auditor , Search & Recover, Golden Copy, Performance Auditor)

• Overview
• Project Plan Summary
• Prerequisites
• ECA Cluster Install & Config Service:
• Ransomware Defender Section:
• Easy Auditor Section:
• Search & Recover Section:
• Golden Copy Section
• Performance Auditor Section

Overview

This service is designed for customers who are deploying Superna Eyeglass Ransomware defender and/or Easy Auditor and need installation and configuration assistance.   

• NOTE: This part number is used for Ransomware Defender OR Easy Auditor products.  Quantity 2 of this service is required if both products have been ordered.   

  • Scope: Covers a single clustered Eyeglass agent installation and configuration, with up to 2 collocated same site Clusters.

• Service Delivery: Remote WebEx

• Operating Hours: Monday to Friday 2:00 AM to 3:00 PM EDT 

• Terms and Conditions of task covered in product maintenance agreement Support Services Agreement  

• Mandatory: Eyeglass Installation Questionnaire Form completed located here with all questions answered.  Service will not be scheduled until completed in full.

• Exclusions:

  • NOTE: Only product documentation will be followed.  This is not a consulting service.

  • Installation Technicians are not authorized to provide design recommendations, for DR features.    

  • Hands on changes to external IT components example DNS, PowerScale, Active Directory or other non Superna supplied products.

  • Service delivery requires customer to have hands on knowledge of all external IT components.

  • NOTE: This service is not a security audit.  Consulting services should be purchased.  Installation technician is not authorized to provide security advice.

Project Plan Summary

Prerequisites

Customers must complete these steps prior to scheduled installation and configuration

• Confirm that Eyeglass DR Edition is installed

• Ransomware Defender and/or Easy Auditor Installation and/or Search & Recover Checklist Form has been submitted

• Easy Auditor Only - HDFS license key is installed , contact Dell EMC account team to request the license key.

  • Confirmed the license key is installed before scheduled installation date by emailing sales@superna.net

  • Access Zone has been configured for the Easy Auditor database. Consult Dell documentation to complete these steps.

    • Access Zone name eyeglass with path /ifs/data/igls/analyticsdb

    • An IP pool created with 3 node members and the pool assigned to the Access zone eyeglass created in the previous step

    • 3 ip addresses allocated

    • Smartconnect name configured and DNS delegation correctly resolves with round robin IP addresses

    • NOTE: Installation cannot be scheduled until these steps are confirmed to sales@superna.net

  • On the day of installation confirm availability of the DNS administrator to make changes if the above steps requires debugging or was mis configured.
    

• All products

  • Firewall ports opened as per documentation for Eyeglass Eyeglass Ports Requirements and Scalability Limits

  • Firewall ports opened as per documentation for ECA clusters. ECA Cluster application port requirements.

ECA Cluster Install & Config Service:

Initial Setup:

The following are initial setup steps whether installing Ransomware Defender, Easy Auditor , or Search & Recover:

1. Eyeglass Ransomware Defender/Easy Auditor Install Phase  - Remote Install with customer via Webex meeting to accomplish the following:

   1. Prerequisite - Gather site installation requirements from submitted Installation Checklist Form for review

   2. Prerequisite- Identify VM deployment option:

      1. VM count depends on products purchased

      2. 1 physical ESX host and 3-6 VM’s (lowest HA option)

      3. 3 physical hosts and 1 VM per host (highest HA option)

   3. Prerequisite - Deploy OVA (vcenter administrator required)

      1. Require 3-6 VM ip addresses

      2. Require Eyeglass IP address

      3. Require open ports between Agent and Eyeglass,  Agent and cluster as per installation guide

      4. Require Access Zone (HDFS enabled) to be created for Agent database

      5. Create IP pool with at least  3 nodes in the IP pool and  3 IP addresses

   4. Install OVA with above prerequisites

   5. Test connectivity ip and ports between components (Eyeglass, Agent and cluster)

   6. Installation Completed

2. Configuration Phase - Webex

3. Apply License to Eyeglass

   3. Verify license

4. Edit configuration file on agent startup (api token created in Eyeglass)

5. Startup clustered agent code

   1. Validate correct startup

   2. Validate DB create on HDFS Access Zone

   3. Validate Service heartbeat in Eyeglass with Service Manager Icon

   4. Validate shutdown and restart of cluster success

6. Configure PowerScale to audit files in an Access Zone for testing phase

   1. Configure Turboaudit with NFS mounts on audit directory on all ECA nodes

   2. Enable auditing on one or more access zones

7. Verify audit messages are being processed

8. Completed

Go to the Ransomware Defender Section if the product was purchased​

Go to the Easy Auditor Section if the product was purchased

Go to the Search & Recover Section if the product was purchased

Go to the Golden copy Section if the product was purchased

Ransomware Defender Section:

This only applies if the service was purchased with Ransomware Defender.

1. Test and Configuration Phase - Ransomware

   1. Configure Security Guard feature

      1. Validate successful execution

      2. Configure schedule

      3. Knowledge transfer on log file validation for Security guard

   2. Enable monitor mode to baseline user behavior

   3. Review Security assessment on enforcement section in the admin guide

      1. Customer to decide on Low , Medium or High risk profile.  Review decision criteria in the admin guide. How to determine threat response settings to meet your Company’s Risk Profile

      2. Update check list in installation document this section was reviewed

      3. Configure settings as per customer risk profile decision.

   4. Over 2-3 weeks schedule validation sessions on the installation

      1. Collect support logs

      2. Explain white list settings to customer and future behaviors that have lockout that may require ongoing white list updates.

      3. Make white list changes from analysis of statistics and user behaviors detected apply to installation.  Repeat process until detections are set correctly for customer environment

2. Knowledge Transfer Phase - Ransomware

   1. How to enable production mode

   2. Operational cluster management section

      1. Start, stop, upgrade

   3. How to process  security incidents work flow from the admin guide How to respond to Security Events for Warning, Major or Critical Events

   4. How and when to make white list changes when introducing new server applications that write data to PowerScale.

      1. Enable monitor mode

      2. Monitor application and events

      3. Exit monitor mode when application work flow does not generate security incidents

   5. How to use ECACTL CLI and key command troubleshooting

      1. Start cluster ecactl cluster start

      2. Stop cluster ecactl cluster down

      3. Check for running containers ecactl containers ps

      4. Get stats on running containers ecactl stats

   6. UI walk through ransomware

      1. Active Events

      2. Event History

      3. Settings

      4. Statistics

         1. Licensing

      5. Managed Services Icon

      6. Security Guard

3. Service complete

Easy Auditor Section:

This only applies if the service was purchased with Easy Auditor.

1. Test and Configuration Phase - Easy Auditor

   1. Verify audit data is being stored in the analytics database with query interface

   2. Run test user query report

   3. Run test path based report

   4. Test Where did my folder go?

      1. Rename a directory or drag and drop a directory

      2. Run search in Where did my folder go?

   5. Review test wiretap functionality on a path with a test user mounting and accessing files

      1. Verify user activity is visible in the UI

      2. Review decode of open files and actions

2. Knowledge Transfer Phase - Easy Auditor

   1. How to build a query and filter on user, path, file extension, file action

   2. How to run query  reports

   3. Where to read documentation on Easy Auditor Operations.

   4. Cluster Operations

      1. How to use ECACTL CLI and key command troubleshooting ECA cluster issues

      2. Start cluster ecactl cluster up

      3. Stop cluster ecactl cluster down

3. Service complete

Search & Recover Section:

This only applies if the service was purchased with Search & Recover.

1. Configuration Phase - Search & Recover 

1. Test Phase - Search & Recover 

1. Knowledge Transfer Phase - Search & Recover  
   1. Explain Solutions available with the product. Guide here.
   2. Explain how to use the diagnostic tools and how to access. Guide here.
   3. Explain index process for full versus incremental and lag to detect changed files.
   4. Demonstrate how to generate a support backup and how to download from the admin download page Guide here. 
   5. Explain how to download CSV and large scripts from the admin download page. Guide here.
   6. Explain how to set the results location FQDN for smartconnect and how SMB share names are inserted dynamically. Guide here.
   7. Explain where to find advanced field search syntax examples and search rules with wild cards. Guide here.
   8. Explain the security modes on indexed folders, guide Here.

Golden Copy Section

This only applies if the service was purchased with Golden Copy.

1. Configuration Phase - Golden Copy 

1. Test Phase - Golden Copy 

1. Knowledge Transfer Phase - Golden Copy  
   1. Explain best practices and when to use copy, vs sync mode
   2. Explain use cases for deferred delete, Airgap
   3. Explain single file restore
   4. Explain bulk restore and commands
   5. Explain rate limiting options for bandwidth
   6. Explain concurrent file copy settings and impact of increasing
   7. Explain PowerScale node use case
   8. Explain load balancing copies to target storage

Performance Auditor Section

This only applies if the service was purchased with Performance Auditor.

1. Configuration Phase - Performance Auditor 

1. Test Phase - Performance Auditor

1. Knowledge Transfer Phase - Performance Auditor 
   1. Explain top 5 per category display and view switching
   2. Explain drill in to an object in each view and how this is used to identify who, what user , what files or application is generating the most work load per node or cluster wide
   3. Explain yellow band display is baseline computed from all nodes in the cluster as 2 standard deviations above and below cluster wide average and how to use this baseline to track which nodes are above average load level (same applies to all the other views)
   4. Explain application read and write mode tracks SMB or NFS application requests per second as a way to understand relative application efficiency for NAS operations.
   5. Demonstrate pinning feature to add a user to the display that is not in the top 5, explain who pinning allows comparison of an object outside the top 5. Demonstrate file extension pinning to monitor an applications impact on cluster resources.
   6. Demonstrate how to switch rate from MB's to GB's or KB's depending on the throughput rates of the monitored object.