Eyeglass Service Description
Part number “SEL-EyeGlass Auditing Best Practices - myquotes = eyeglass-P017 Dell SKU AB109745”
Revision 1 Dec 28, 2017
Service - Superna ™ Eyeglass Easy Auditor Security Assessment
Overview
This service is designed for customers who have deployed Superna Eyeglass Easy Auditor and need an assessment of there IT NAS environment for audit best practices to audit
Scope: Covers a Eyeglass Easy Auditor
Service Delivery: Remote WebEx
Terms and Conditions of task covered in product maintenance agreement Support Services Agreement
Operating Hours: Monday to Friday 2:00 AM to 3:00 PM EDT
Exclusions:
Hands on changes to external IT components example DNS, PowerScale, Active Directory or other non Superna supplied products.
Security changes to any infrastructure
Service delivery requires customer to have hands on knowledge of all external IT components.
Prerequisites
Eyeglass DR Edition is installed already
Easy Auditor Installed and configured or purchased installation service for Easy Auditor
Schedule service installation here
The following tasks will be completed in this phase:
Phase I - Data Collection: - Interview
Customer Interview - WebEx/Zoom
Identify audit requirements and objectives.
Identify security use case requirements for customer environment (limited to 3 use cases) based on Auditing the File system with Easy Auditor.
Design Phase - Document deliverable
Design document that outlines how to configure easy Auditor for each objective
Per Use case instructions on how to configure and monitor reports or alerts related to the use case.
Email based routing and Syslog forwarding of alerts, reports and triggers
Implementation & Testing Phase - webex/Zoom
Review Design document and Apply Configuration
Schedule implementation call to apply configurations for each use case
Test each use case to verify results and how to interpret the results
Knowledge Transfer Phase - webex/Zoom
- Review results from use case testing results to verify the criteria for each use case has been met.
- Wrap up Service Delivery