Eyeglass Service Description

Part number “SEL-EyeGlass Auditing Best Practices - myquotes = eyeglass-P017 Dell SKU AB109745”

Revision 1 Dec 28, 2017

Service - Superna ™ Eyeglass Easy Auditor Security Assessment

• Overview
• Prerequisites
• Phase I - Data Collection: - Interview
• Customer Interview - WebEx/Zoom
• Design Phase - Document deliverable
• Implementation & Testing Phase - webex/Zoom
• Review Design document and Apply Configuration
• Knowledge Transfer Phase - webex/Zoom

Overview

This service is designed for customers who have deployed Superna Eyeglass Easy Auditor and need an assessment of there IT NAS environment for audit best practices to audit   

• Scope: Covers a Eyeglass Easy Auditor

• Service Delivery: Remote WebEx

• Terms and Conditions of task covered in product maintenance agreement Support Services Agreement     
  

• Operating Hours: Monday to Friday 2:00 AM to 3:00 PM EDT 

• Exclusions:

• Hands on changes to external IT components example DNS, PowerScale, Active Directory or other non Superna supplied products.

• Security changes to any infrastructure

• Service delivery requires customer to have hands on knowledge of all external IT components.

Prerequisites

• Eyeglass DR Edition is installed already

• Easy Auditor Installed and configured or purchased installation service for Easy Auditor

• Schedule service installation here

The following tasks will be completed in this phase:

1. Phase I - Data Collection: - Interview
   

   1. Customer Interview - WebEx/Zoom

      1. Identify audit requirements and objectives.

      2. Identify security use case requirements for customer environment (limited to 3 use cases) based on Auditing the File system with Easy Auditor.

2. Design Phase - Document deliverable

   1. Design document that outlines how to configure easy Auditor for each objective

      1. Per Use case instructions on how to configure and monitor reports or alerts related to the use case.

      2. Email based routing and Syslog forwarding of alerts, reports and triggers

         1. Guide for Email based routing

         2. Guide for Syslog forwarding

3. Implementation & Testing Phase - webex/Zoom

   1. Review Design document and Apply Configuration

      1. Schedule implementation call to apply configurations for each use case

      2. Test each use case to verify results and how to interpret the results

4. Knowledge Transfer Phase - webex/Zoom

   
   

   1. Review results from use case testing results to verify the criteria for each use case has been met.
   2. Wrap up Service Delivery