security quick start end of sale
Overview
Certified Superna Eyeglass technicians will assist customers with a quick start design and implementation of Ransomware Defender, Easy Auditor and Enterprise Airgap. This service includes best practice configuration and recommendations to suit each customer environment as they implement the Ransomware Defender solution. This service will cover Ransomware Defender with a basic level of scope to get you up and running and answer the most common questions.
Description
The quick start service provides the most common integration requests and covers operational consultation based on an assessment of your SecOPS infrastructure.
Collection Phase
Implementation overview
Environment health review
Assessing the customer’s risk profile
Planning
Determining threat response settings to meet the customer’s risk profile
Determine operation mode for SecOPS integration
Configuration
- Alert integration into SIEM tools via syslog
Configure monitor and ignore lists
Knowledge Transfer
Deep dive on threat detection
How to respond to a false positive event
How to respond and recover from a real ransomware event
Terms and Conditions
- Hands on access to 3rd party hardware and software will be completed by customer administrators.
Exclusions
Decision making on customer data
- Hands-on direct support of anything other than the Superna Eyeglass suite of products. No external configuration of AD, DNS, PowerScale, ECS, etc. Superna will provide consulting on best practices regarding external 3rd party software or equipment