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Superna Service Description - Quick Start Security Design and Configuration 
Dell SKU  AC436634 
Revision 1 Jan , 2023


Certified Superna Eyeglass technicians will assist customers with a quick start design and implementation of Ransomware Defender, Easy Auditor and Enterprise Airgap. This service includes best practice configuration and recommendations to suit each customer environment as they implement the Ransomware Defender solution.  This service will cover Ransomware Defender with a basic level of scope to get you up and running and answer the most common questions.


The quick start service provides the most common integration requests and covers operational consultation based on an assessment of your SecOPS infrastructure.

Collection Phase

  1. Implementation overview

  2. Environment health review

  3. Assessing the customer’s risk profile


  1. Determining threat response settings to meet the customer’s risk profile

  2. Determine operation mode for SecOPS integration


  1. Alert integration into SIEM tools via syslog
  2. Configure monitor and ignore lists​​

Knowledge Transfer

  1. Deep dive on threat detection 

  2. How to respond to a false positive event

  3. How to respond and recover from a real ransomware event

Terms and Conditions

  1. Hands on access to 3rd party hardware and software will be completed by customer administrators.


  1. Decision making on customer data

  2. Hands-on direct support of anything other than the Superna Eyeglass suite of products. No external configuration of AD, DNS, PowerScale, ECS, etc.  Superna will provide consulting on best practices regarding external 3rd party software or equipment
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