Trouble Shooting File Copies

• Logs to provide to support
• Get Errors detected during an Archive Job

Logs to provide to support

1. The error log records any file that could not be copied during a copy task.
   1. cat /opt/superna/var/logs/archiveworker/error.log 
      
   2. Attach to support case.

Get Errors detected during an Archive Job

1. Extract errors from a copy job with this command
   1. searchctl archivedfolders errors --jobId xxxx --count 20  --tail   (get the copy jobid with searchctl jobs running,  or searchctl jobs history)