Administration Guides

Trouble Shooting File Copies


Logs to provide to support

  1. The error log records any file that could not be copied during a copy task.
    1. cat /opt/superna/var/logs/archiveworker/error.log 
    2. Attach to support case.

Get Errors detected during an Archive Job

  1. Extract errors from a copy job with this command
    1. searchctl archivedfolders errors --jobId xxxx --count 20  --tail   (get the copy jobid with searchctl jobs running,  or searchctl jobs history)
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