Administration Guides
How to unlock a User that was locked out
Home
Overview
These steps will unlock a user and remove the lockout on SMB shares that were locked out.
- Open Ransomware Defender Icon
- Click Active events tab
- Click button in Actions column of the active event, select the menu item Restore User Access
- Click Submit
- Verify state changes to Access Restored State
- Review Actions column menu log to review SMB shares that were processed. They are listed in the log for the event.