Eyeglass Administration guides Publication

How to unlock a User that was locked out

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Overview

These steps will unlock a user and remove the lockout on SMB shares that were locked out.  


  1. Open Ransomware Defender Icon
  2. Click Active events tab
  3. Click button in Actions column of the active event, select the menu item Restore User Access
  4.  
  5. Click Submit
  6. Verify state changes to Access Restored State 
  7. Review Actions column menu log to review SMB shares that were processed.  They are listed in the log for the event.
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