Software Releases
Release 2.5.5 - Release Notes Ransomware Defender

What’s New in Superna Eyeglass Ransomware Defender Edition Release 2.5.5

What’s New! In Superna Eyeglass Ransomware Defender Edition Release 2.5.5 can be found here.

Supported OneFS releases

7.2.x.x - 2.5.5 last release will be supported 

7.2.1.x - 2.5.5 last release will be supported 





Supported Eyeglass releases

Superna Eyeglass Ransomware Defender Version

Superna Eyeglass Version












Inter Release Functional Compatibility

OneFS 7.2

OneFS 8.0

OneFS 8.1
OneFS 8.2OneFS 7.2 - OneFS 8.0

OneFS 8.0 -

OneFS 8.1

OneFS 7.2 or 8.0 or 8.1 - OneFS 8.2

Threat Detection






Security Guard






End of Life Notifications


End of Life Date

End of Support for 1.9.x Superna Eyeglass Releases

All customers running the above releases should upgrade to the latest  release using upgrade guide located here.  Numerous functional and performance improvements exist in later releases so earlier releases are end of support with all new cases requiring an upgrade.

March 20 2018

End of Support for 2.5.0, 2.5.1, 2.5.2 Superna Eyeglass Releases

All customers running the above releases should upgrade to the latest  release using upgrade guide located here.  Numerous functional and performance improvements exist in later releases so earlier releases are end of support with all new cases requiring an upgrade.

July 31, 2019

End of Support for 2.5.3 Superna Eyeglass Releases

All customers running the above releases should upgrade to the latest  release using upgrade guide located here.  Numerous functional and performance improvements exist in later releases so earlier releases are end of support with all new cases requiring an upgrade.

December 31, 2019

End of Support for 2.5.4 Superna Eyeglass Releases

All customers running the above releases should upgrade to the latest  release using upgrade guide located here.  Numerous functional and performance improvements exist in later releases so earlier releases are end of support with all new cases requiring an upgrade.

March 31, 2020

Enhancements / Issues Fixed in Superna Eyeglass Ransomware Defender R2.5.5-20019

T14021, T14022 Separate Security Guard and Honeypot share

Security Guard now has a dedicated share separate from the honeypot share.  The share is called igls-securityguard and share path is /ifs/igls-securityguard. 
Note: Existing igls-honeypot share will not be removed on upgrade to the 2.5.5-20019 build.

T14036 Ransomware Defender related email now populated with client IP

Client IP associated with a Ransomware Defender detection is now populated in the related event detection, lockout and restore emails in the Alarm Report "IP Address" column.

Security Guard Robustness Enhancements

T13440, T13441, T13975

Issues Fixed in Superna Eyeglass Ransomware Defender R2.5.5

Threat Detection


T4537  Flag as False Positive feature does not properly flag the false positive

Flag as false positive action option is not properly flagging user as false positive.

Resolution: Flag as False Positive feature properly flagging user as false positive. Please refer to documentation here for details.


T8437 Download csv for Ransomware Security event may not show all Affected Files

The download csv created for Active Auditor/Rarnsomware Security event may not contain all Affected Files (up to 50,000 record limit).

Resolution: Affected Files csv now runs an report to collect records related to the security event from time of event to current time up to limit of 50,000 records.


Known Issues

Threat Detection

T4151 Action Window Event Action History does not show Unreachable Cluster

In the event that a Cluster is unreachable during a Lockout operation, the Active Event state will correctly show ERROR and the Event Action History will show “Partially Locked out” but does not display the cluster that was unreachable or the shares that could not be locked out.

Workaround: Manually inspect the clusters that were locked out.  Any missing cluster under management need to review the shares and determine which the affected user has access to and then manually block access.


T3732 Restored permission may be incorrect for consecutive lockouts

In the event that user share access has been locked and subsequently restored and another lockout occurs before Eyeglass inventory has run, the “restore” permissions associated with shares may be the lockout settings from the previous lockout.

Workaround: Permissions should be restored manually by removing the deny permission for the affected user.  Use the Event Action History to determine the affected shares.


T4081 Time Zone Mismatch between Ransomware Defender Security Guard Job History and Event History dates

The Ransomware Defender Job History “Run Date” is based on the Eyeglass appliance time zone whereas the Event History “Detected” date is translated to the client browser locale.

Workaround: Translate date for 1 of the dates to the time zone of the other date to correlate Security Guard Jobs to events in the Event History.


T4337 Modifying Ransomware Defender Settings or Running the lock root command removes lock root settings

Lock root settings applied using command

igls admin lockroot --lock_root

.are lost each time a change is made to Ransomware Settings or running the igls admin lockroot command.  If lock root was enabled it becomes disabled.

Workaround: Each time a Ransomware Settings change is made, the lock root setting must be reapplied manually.  Please contact for assistance.


T4777 Snapshots not created for any Events that are Active when the Snapshot feature is enabled

If there are any Active Events when the Create Snapshot option is enabled, no Snapshots will be created for these already Active Events.

Workaround: Enable the Create Snapshot option when there are no Active Events.  Events raised after the Create Snapshot option was enabled will have associated Snapshots created for affected shares.


T4819 Empty Event History List

There may be conditions where having other windows open such as the Event Action History may result in the Event History list being displayed with no entries.

Workaround: Close all Ransomware Defender related windows and then re-open the Ransomware Defender -> Event History tab.


T4950 Alarm text for failed Snapshot delete references Snapshot create

The alarm that is raised when a Snapshot delete fails contains the text “Failed to create snapshots” instead of “Failed to delete snapshots”.

Workaround: Check the Action Log for the event to determine whether a snapshot create or delete has failed.


T4955 Subsequent Create Snapshot action will delete reference to previously created snapshots if an error occurs during the create

The Create Snapshot action can be executed multiple times for a given event.  If it has been run previously and then run again and the subsequent run has an error on creating any snapshot, the Snapshots list only contains the snapshots from the last run. Previously created snapshots are no longer displayed.

Workaround: Check the Event Action History log for complete list of created snapshots.


T5024 Major Events may reappear in the Active Events list after being recovered

An event which crosses the Major threshold and is recovered to Historical Events without being locked out (Stop lockout timer) may appear in the Active Events list again immediately after being recovered (Mark as recovered).

Workaround: Stop the lockout timer and Mark the event as recovered again.  This may have to be repeated several times. Locking the affected user out followed by Restore User Access and then archiving the event as recovered may also resolve this issue.


T5756  Error on restoring permissions does not raise an alarm

If permissions restore action encounters an error there is no associated alarm notification.

Workaround: Review the Action History for the Event to confirm that all restores were successful.


T5954  Events that are promoted to Major due to multiple event “Upgrade to Major” are locked out immediately

For the case where there are multiple Warning events that cross the “Upgrade to Major” limit, when they are promoted to Major they are locked out right away instead of waiting for the configured Grace Period before locking out.

Workaround: The occurrence of this behaviour can be reduced by setting the “Upgrade to Major” threshold to a high number of users.


T6728  Extensions with special characters cannot be removed from the ignore list

Extensions have been added to the extension ignore list using the igls rsw allowedfiles add --extensions command cannot be removed from the ignore list using the igls rsw allowedfiles remove --extensions command.

Workaround: Contact Superna Support at to assist with removing these extensions.


T7062  User may not be locked out in a multi-user security event

It may occur that a user is only partially locked out when a multi-user lockout is occurring due to an error response from the PowerScale cluster during user resolution in Active Directory.  In this case the error is not displayed in the Eyeglass event history.

Workaround: The Event History will contain the shares that were successfully locked out.  Should events continue to be generated against the user for the unlocked share, it may be locked out a a result of subsequent event.  User may also be locked out manually by adding the deny permission manually to share that was not locked out.


T7190  Active Events may show State of Warning instead of Monitor when Monitor Mode is enabled

Instead of the event state being Monitor in Active Events when Monitor Mode is enabled, the event state may incorrectly display as Warning instead.

Workaround: None Required.  This is a display issue only.  Verify that Monitor Mode is enabled on the Ransomware Defender / Settings tab.


T7525  Affected Files also shows Active Auditor Affected Files

When viewing the Affected Files for a Ransomware Defender security event, any files associated wtih an Active Auditor event that has occurred at the same time are also displayed.

Workaround: Download the csv file and use the path associated with the Ransomware Defender event from the GUI to filter the results.


T11586 NFS Lockout Event Information does not include NFS Export path

The Ransomware Defender event GUI for an NFS client displays the NFS Export ID in the Locked ourt shares view in the "Share" column but does not display the corresponding path in the Path column.
Workaround: Verify NFS Export path from PowerScale directly referencing the NFS Export ID from the Locked out shares window.


T11590 NFS Lockout Event does not generate an PowerScale snapshot

When a Ransomware Security Event is detected for an NFS client, the PowerScale snapshot against related paths is not created.

Workaround: None available. PowerScale scheduled snapshots may be available for recovery.


T11832 Ransomware Security Event which is promoted from Warning to Major does not respect Major Grace Period

If a Ransomware Security Event is promoted from Warning to Major threshold, the associated user is locked out right away instead of starting Grace Period timer and only locking out if Grace Period has expired and no manual action has been taken.  Note that a Ransomware Defender Security event which is raised at the Major level will respect the configured Grace Period.

Workaround: None available. 


T14798 Well Known user Authenticated Users not handled

When well known user "Authenticated User" is used for share permissions Ransomware Defender does not translate this permission into users and therefore does not affect a deny for any users against that share.

Workaround: Use Everyone permission and leave the Guest account  disabled as the Guest account is insecure and should never be enabled because this exposes data to Ransomware. 


T15230 Configuration of Ransomware Defender Thresholds requires temporary exit from Monitor Mode

If you have Monitor Mode active, it is necessary to exit from Monitor Mode temporarily while making changes to Ransomware Defender Threshold settings. While temporarily exited from Monitor Mode, lockouts can occur based on existing settings. You should enter Monitor Mode again immediately after making the change. 

Workaround: Make Threshold changes in off peak times. Make changes to False Positive, Ignored List and Allowed Extensions first and wait 5 minutes before making changes to the Thresholds. Enter Monitor Mode again immediately after making the change. 


T15234 igls rsw restore leaves share without permission where user permission configured

If you have assigned share permission using AD user permission directly (no AG group permission), if that user is locked out and you are unable to restore access from the GUI the igls rsw restoreaccess command that would usually be used to restore access will remove the deny permission but will not put back the original user permission.

Workaround: Restore user access for this case by directly editing the share on PowerScale to remove the deny and add the user with the correct level of access. The shares that are affected are displayed in the Ransomware Defender Active Events or Event History tabs in the Shares column.


T16148 Paths or Files that contain the string **analytics** are ignored for user behaviour Ransomware detection algorithms

The user behaviour Ransomware detection algorithms skip any folders or files that contain the string **analytics**. Honeypot share and well known extension matching is not affected by this issue.

Workaround: Configure honeypot share as bait for Ransomware following documentation provided here.


T16830 TD 7 Extension flag as false positive will add to the UI but will not take affect 

Flagging TD 7 detection as false postive will add to the UI but will not take effect.  This is not a user behavior detection and requires a CLI command to whitelist the extension.  This is by design and a future release will block this in the GUI and will allow adding to the extension whitelist automatically from the GUI.  In the current release the CLI is required to add an extension to the whitelist.

Resolution: Use the CLI guide to add a whitelist for the extension.  See guide here.  Future release to remove flag as false postive for TD 7 detections.

Security Guard

T4197 Security Guard Error for Unlicensed Cluster

Security Guard fails when PowerScale Cluster selected to run is not licensed.

Since Ransomware Defender dynamically picks priority PowerScale Clusters to license (refer to Eyeglass Ransomware Defender Admin Guide for details on selection of licensed cluster) for the case where Eyeglass is managing more clusters than there are Ransomware Defender Agent Licenses, one cannot be sure the selected Cluster in Security Guard is actually licensed at the run time.

Workaround: Deploy same number of Ransomware Defender Agent Licenses as the number of PowerScale Clusters being managed by Eyeglass.


T8889 Cannot enable Security Guard with default schedule for on a newly deployed 2.5.3 ovf 

The drop down list to schedule security has an invalid default.

Workaround: Click the drop down and set a valid schedule.


T4228  Security Guard Temporary Errors

Security Guard may occasionally error with 0 files written.   

Workaround: This condition typically clears it self on the next Security Guard run. It does not affect workflow for a real security event.

If it does not clear, follow these steps to recover:

  1. Archive as Unresolved

  2. Run Security Guard manually to ensure that it is operational again.


T4965  Security Guard User Authentication Fails

When provisioning the Security Guard Active Directory User and password, Eyeglass checks that the username name and password entered can be successfully authenticated.  It may occur on initial configuration that you will see the message “user could not be authenticated” even though the username and password are correct.

Workaround: After confirming that the username and password are correct, subsequent provisioning is successful.


T7574  Flag as False Positive Option should not be available for Security Guard Events

Security Guard provides automated end to end validation of Ransomware detection, lockout and restore and therefore should not be flagged as false positive. The Flag as False positive option is currently available to be selected for Security Guard events and should not be.

Workaround: Manual process required to prevent applying Flag as False positive to Security Guard events.


Manage Services

T4192 Manage Services status not accurate after ECA Node Down

After an ECA node has been powered off / gone down and subsequently powered back on and rejoined to the ECA cluster it continues to display the Inactive state in the Eyeglass Manage Services window even when it is active again and healthy.

Workaround:  Once the node is back up, remove it from the Manage Services window by selecting the X in the node’s row.  Wait 1 to 2 minutes and the service should be rediscovered with the correct state.



T4230 Blank Ransomware Defender Window

After archiving an Event the Ransomware Defender window tabs may appear empty.   

Workaround: Close and reopen the Ransomware Defender window.


T4183  Refresh does not work for Ransomware Defender multi-page lists

Ransomware Defender window with multiple pages is not updated by Refresh except for the first page.   

Workaround: To update the list go back to the first page of the list.


T4336  Eyeglass Restore does not restore Security Guard Job History

Security Guard historical log files are not restored when you restore configuration from backup.   

Workaround: None available.


T4549  Ransomware Defender Settings Submit button enabled when no changes made

When the Ransomware Defender Settings window is opened the Submit button is enabled even though no changes have been made to any settings. If you navigate to another view and come back to Settings, the Submit button is then correctly disabled until a change is made on the page.  

Workaround: None required.


T6617  PowerScale Directory Selector does not display hidden directories

Directories that start with a dot (.) are not displayed in the PowerScale Directory Selector.   

Workaround: Use the PowerScale Directory Selector to enter \ifs\ and then enter the remainder of the path manually.


T8807  Deleting cluster from Eyeglass does not clear associated Ignore List and Wiretap settings

When an PowerScale cluster is deleted from management in Eyeglass, any associated Ransomware Defender Ignore List or Wiretap settings are not cleared.  

Workaround: Manually delete Ignore List and Wiretap settings for deleted clusters.


Known Limitations

Threat Detection

T6914  Some extensions still result in lockout when added to the ignore list

For the following well-known extensions, a lockout will still occur even if these extensions have been added to the extension ignore list using the igls rsw allowedfiles add --extensions command:





Workaround: Alternate Ignore capabilities for User, Path or IP address documented here may be used to workaround this issue.


T7191 SMB service not enabled when access restored when lockroot is true

If you have Ransomware Defender configured to disable SMB service is a root user event is detected (see Ransomware Admin guide here, section Securing Root User on PowerScale ), when you restore user access the SMB service is not automatically enabled.

Workaround: Manually enable SMB service on PowerScale once access is restored and you are ready to resume file access for SMB users.


T7670 Restoring user access via CLI does not update status of Security Event in the GUI

If you have restored user access after a lockout using the CLI command "igls rsw restoreaccess set --user=DOMAIN\\user ", the associated Security Event in the GUI will not be updated and remain in active state.

Workaround: Open the Actions window for the active event, enter a comment that access has been manually restored and then archive the event.


T8744 No event processing once Signal Strength passes 2 times Critical Threshold

Once a Security Event or Active Audit event has passed 2 times the Critical threshold configured in Ransomware Defender Settings, there is no further processing of Signals for the associated user. In all cases actions based on Critical threshold settings would have been already taken prior to reaching the 2x level.

For the case where both Ransomware Defender and Easy Auditor are licensed, reaching Signals processed count of 2 times Ransomware Critical threshold for a particular user limit is applied independently for Ransomware Defender and Easy Auditor. 

Workaround: None Available.


T8986 NFS export lockout cannot be restored

An NFS export that has been locked out due to Ransomware Defender detecting a security event cannot be restored using Superna Eyeglass. You are able to select the Restore option and the Event History indicates that the permissions are restored but in fact the NFS export will still be in read-only state.

Workaround: On lockout NFS clients are moved to "Always Read-Only Clients". They will need to be manually moved to the correct access type using Isilion GUI or CLI to modify the export.


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