Software Releases
Current Release - Release Notes Search and Recover

These Release Notes cover the Superna Eyeglass Search and Recover product.

What’s New in Superna Eyeglass Search and Recover

Release 1.1.2

What’s New! In Superna Eyeglass Search and Recover can be found here.

Supported OneFS releases







End of Life Notifications

End of Life Notifications for all products are available here.

Fixed in this release - 1.1.2-20024

T14119 Enhancement to initial file system tree walk

Enhancement to improve performance of initial tree walk.

T14361 Incremental index should use snapshot alias for content indexing

In large environment with high change rate, snapshot used for content indexing may expire before indexing is done.

Resolution: Refer to snapshot using snapshot alias.

T14433 Too may read operations by solr

Ratio of read to write for solr during indexing seen to be too high in some environments.

Resolution: solr memory configuration modified to resolve this issue.

Fixed in this release - 1.1.2-19108

T13663 Search initial index stops on unknown exception

Search initial index would stop due to an unknown exception and mark the job as SUCCESS.

Resolution: Search initial index now continues on error and correctly identifies the error.

Fixed in this release - 1.1.2-19105

T11762 Extra changelist jobs initiated when snapshot mode is enabled

When snapshot mode is configured, a changelist job is initiated on the PowerScale at the Search & Recover incremental ingestion schedule setting (default 1 hour) instead of the snapshot schedule.  This results in additional changelist jobs running on the PowerScale but no additional indexing on the Eyeglass Search Appliance.

Resolution: Extra changelist jobs no longer initiated.


T13331 manual commit for indexed files does not commit files indexed in snapshots

The searchctl solr commit does not commit files indexed from snapshots.

Resolution: Command now also commits files indexed from snapshots


T13513 Recover File dialog Last Modified on is incorrect

The Recover File dialog displays the "Last Modified on" time for file being recovered but may incorrectly display the day, date or time.

Resolution: Recover File dialog now correctly displays the Last Modified time.


T13286 SNAPSHOTMONITOR folder stats issues

Some SNAPSHOTMONITOR stats such as FILES_ACCEPTED do not have a separate count and instead are added towards INCREMENTAL stats. Also the SNAPSHOTMONITOR/FILES_CONTENT_INDEXED stat is not required.

Resolution: Snapshotmonitor stats are now correct.


T13553 CMD Writer option for csv download does not respect search criteria

Download to csv from cmd writer feature results in file that does not respect search criteria returning some results that do not match criteria. Any commands entered will be applied against all files including those that fell outside the search.

Resolution: Proper filters are now applied.


Fixed in this release - 1.1.2-19104

T11849 Quick Reports Average File Size may not be accurate

The Average File Size in Quick Reports may not be accurate.

Resolution: Correct average size is now accurate.


Technical Advisories

Technical Advisories for all products are available here.

Known Issues


T9378 File or Folder rename may return results for both old and new name

When a file or folder has been renamed, search may return results for both the old and new name if search is referencing data that was added with old name.

Workaround: None available


T9420 Search does not return results for some non Latin or Cyrillic based languages

Search has been found to not return results for some non Latin or Cyrillic based languages such as: Japanese-Kanji Script

Workaround: None available


T9421 Search may return extra results where multiple different language files indexed

For the case where files of multiple languages have been indexed, a search may incorrectly return extra files not related to the search criteria. 

Workaround: None required.


T9731 Administrator Override Path Search Syntax Issues

For a user logged into search that has been configured with Administrator Override privileges, the Advanced Search "File Path" has following syntax issues:

1. Cannot search on /ifs or /ifs/. This wil return and error or 0 results.

2. For all other paths, the path entered with a trailing slash will return 0 results.


  1. Do not search on /ifs path.
  2. For all other paths, enter in the File Path field without the trailing slash - for example: /ifs/data/path1


T9832 Index Folder Last Modified timestamp may not be updated

A change to a file directly under a folder that has been defined as a search index folder will not update the folder last modified timestamp. Folder last modified is correctly updated if change is made in a subfolder of the index folder.

Workaround: The Last Modified time for files directly beneath the folder is available.


T9894 Indexed files with special characters may not be searchable

Indexed files containing special characters ~@#$%^&()_+`-={}[];',. may result in error searching or return an incomplete search set (see T9895).

Workaround: None available.


T9895 Incomplete dataset displayed on GUI after indexing error

Indexing error such as described in T9894 may result in incomplete dataset or duplicates returned to GUI when searching.

Workaround: None available.


T10196 Search time reported may not be the total elapsed time

The search time that is reported in the user search GUI is the time for Search and Recover to complete it's query. For the case where there are multiple concurrent queries in progress, some queries may be queued and in that case the search time displayed may not reflect the actual elapsed time.  

Workaround: None required. Plan to include reporting both elapsed and query time in a future release.


T10269 Search csv and cmd writer download may not contain records in same order as GUI

The csv and cmd writer download may not display search results in the same order that they are displayed on the GUI. This may be of particular notice when not all records are downloaded.

Workaround: Download all search results to see all and use spreadsheet sorting and filtering to order results.


T10270 Search results may be duplicated when scrolling through multiple pages or in csv download

In retrieving a large search result, some records may be displayed multiple times while scrolling through results or in downloaded csv.  

Workaround: None required.


T10289 Search Advanced Search Filter "File Title" may return unexpected results

When using the "File Title" Advanced Search filter, results may return extra files or unexpected files that do not completely match critera.  

Workaround: When searching for "File Title" use complete filename including extension and also specify the extension in the extension filter.


T10435 % in share name blocks Search

Unable to search if there is a share name on the cluster that includes a % special character  

Workaround: None available


T12079 Page count on report applied to subsequent reports

Total page count for a report that is run may be applied to a subsequent report. For example a What's Growing Old report is run and returns 61 pages of results. Navigate to last page of the report. Re-run the What Growing Old report with different criteria that return less results. The previous total pages applied and returns with message:  61-10 of 10, no matching record found 

Workaround: Use result navigation tools to return to first page.


T12568 Reset button does not reset previously entered options for In the last... and Older than...

An Advanced Search option entered for Last Accessed, Last Modified or Created At and In the last... or Older than.. does not return to default setting after Reset. The previously entered value is preserved.

Workaround: Refresh browser or Log out and log back in.

T12715 csv download of results has data in incorrect columns

When search results contain names with spaces or names with multiple languages, the results may be shifted and in this case will not appear in correct column.

Workaround: Review result in Search GUI for any information that cannot be determined from csv.


T13325 Advanced Search Option File Path does not support wildcard searches

An Advanced Search for file path using * to define the path (example /ifs/data/project* ) does not return results.

Workaround: Specify full path for file path searches.


T13389 Created At/Last Accessed/Last Modified filters not cleared when changing from 1 option to another.

Change a filter on a report from one of Created At/Last Accessd/Last Modified to another option. The period changes back to 1 month but the report is run against period from previous filter.

Workaround: Reset query parameters and then re-enter Created At/Last Accessed/Last Modified filters.


 T13407 Not able to find 0 Byte files with Quick Reports

Specifying an Advanced Search option for Quick Reports with 0B  specified for min and max size does not find 0B files.

Workaround: Use regular search with Advanced Search 0B file size options to find 0B files.


T13557 CMD Writer file not created when number of rows specified

CMD Writer has option to create file with selected number of rows for with all rows. If the option to select number of rows is used the file will not be created.

Workaround: Use the Create for All to create the file and editor to further filter the file as required.

T13611 User search does not work for all clusters for multi-cluster deployment

For the case where multiple clusters have been added into Search, User based searching will not work for all clusters. This does not affect searching by administrators, they are able to see results from all clusters.

Workaround: None available.

T158080 Advanced Search and Quick Report File Owner filter is not working

A Quick Report or Advanced Search using a File Owner filter does not returna any results.

Workaround: Search on other filter which will return File Owner which can then be assessed for required owner.

T16425 Search incremental index does not handle changelist in waiting state and incremental fails

A changelist on the Powerscale which is in waiting state is not handled by Search & Recover which fails the incremental job instead of waiting and applying a timeout.

Workaround: None required - following incremental interval will pick up the changes.


T17392 ZoneUNC not displayed properly for multiple clusters

If Search configured to index from multiple clusters, ZoneUNC configuration may not be displayed properly in the Search Results window.

Workaround: None available


T17560 Renamed Folders and Files orphaned in search index

Due to bug in PowerScale changelist API for OneFS 8.2.0 and earlier (internal Dell bug# 234779), renamed folders and files are not reported resulting in files and folders in old location orphaned in the index. This could lead to additional counts in reports due to duplicated records.

Workaround: Reports can be run with a path filter using new path to avoid orphaned records. This bug is fixed as of OneFS 8.2.1 and planned to be included in next Search release to manage index updates.


File Recover

T13292 Recover File in error when file name selected contains non US-ASCII characters

Using Recover File functionality for files where file name contains non US-ACII characters results in error and file not recovered.

Workaround: Use Search functionality to search indexed snapshots to determine which snapshot contains file to be recovered and then use manual restore from snapshot procedure from PowerScale.


T13542 Require 2 clicks to see Recover File option

To see the Recover File option in the GUI requires 2 clicks on the file to be recovered.  The first click will show the options:  Display Details and Copy File Location.  The second click will then additionally display the Recover File option.

Workaround: None required.


Security and Access

T9654 Unable to login and search using run as root user

Cannot login to search GUI with run as root user even if share has run as root user permission configured.

Workaround: None available


T13595 - SHARE_ACL mode does not work if folder name contains non US-ASCII characters

SHARE_ACL security mode cannot be used for folders with non US_ASCII characters.

Workaround: None Available.


T16115 Admin Only Login Mode allows user login and search

With Admin Only Login Mode configured and AD Groups configured as administrator non-admin user (users not in AD group) login and searching is incorrectly still allowed.

Workaround: Configure administrator as individual AD users using command searchctl settings admins add --name .


Configuration and Management

T9524 Deleting folder does not remove associated snapshots on PowerScale

If a folder that has been added for indexing is subsequently removed from Search and Recover, the associated snapshot alias and snapshots are not deleted from PowerScale. 

Workaround: Prior to deleting the folder, take note of the folder ID using the command:

searchctl folders list

There will be 1 snapshot alias and 2 snapshots present on the PowerScale related to this folder.  To identify the related snapshots, the naming convention followed is:

iglssrch-<folder id>

where <folder id> is the id returned from the searchctl folders list command.  

Once identified, the snapshot alias and snapshots should be deleted manually.


T9856 DOMAIN\user format results in error when configuring Administrator Override

When configuring Administrator Override using command

searchctl settings admins add --name

entering --name using format DOMAIN\username will result in an error.  

Workaround: Use format or user SID for the --name parameter.


T10214 PowerScale cluster may become unlicensed after stopping and starting Search

After stopping and starting Search, the License information may not be retrieved properly leaving the PowerScale in an unlicensed state and no indexing being performed.

Workaround: Contact for assistance with this issue.


T10485 Newly added folder indexed files do not show up in search results

A newly added folder will not show up in search results until the Search inventory task has run.

Workaround: Run the Search inventory task manually by ssh to the Search cluster node 1 and run the command "searchctl PowerScales runinventory" 

T10533 After disk usage crosses alarm threshold indexing must be manually restarted

By design when disk usage threshold is crossed indexing is paused. However once disk usage falls below threshold again indexing is not automatically resumed.

Workaround: Container responsible for indexing must be manually restarted. Contact for assistance.

T10589 Search Folder Stats missing error stat for content indexing

When an error occurs in indexing a file for content, the folder stats may only show the error for the meta-data component of indexing instead of also showing error for content indexing.

Workaround: None available. If error occurred on meta-data component of indexing, no content indexing will be performed.


T9458 Zoneunc command is case sensitive to Access Zone name for non-System Access Zone

When configuring Zoneunc using command

searchctl settings zoneunc add

if the --zone option does not have Access Zone name matching Access Zone name case in PowerScale for non-System Access Zone, login will fail.

Workaround: Ensure that --zone option uses exactly same case as is provisioned in PowerScale.


T10957 searchctl jobs view --follow output may not display issue

For case where searchctl jobs view --follow results in large output the screen may not display complete output.

Workaround: None available


T13520 filerecovery settings command missing view option

The command used to enable & set file recovery mode does not have an option to view existing settings.

Workaround:  Please open a support case for assistance in viewing settings.


T15540 Search Email Notification Test Feature not functional

The test function for search email notification is not functional. Regular email notification is not affected.

Workaround: Monitor email for regular email notification to verify email is functioning.


T8052 Browser Issues

IE 11 - Banners and Headings in GUI not aligned

Workaround: None available


T10234 Some Language specific characters may not be displayed correctly in csv download

There may be some language specfic characters that do not display correctly in the csv downloaded version of the search results.

Workaround: None available.


T10235 Advanced Search chips may not all display in search bar

When Advanced Search filter criteria are applied to a search, "chips" to indicate that filtering is in place are added the main search bar. In the case where there are several filter criteria defined, it may be that not all "chips" will be visible in the main search bar.

Workaround: Expanding the browser window may allow all chips to be displayed or expand the Advanced Search window to view all filters.


T10975 Search session may not be terminated after upgrade

The Search session(s) that are open on upgrade may not be automatically terminated resulting in some changes not being available in current session.

Workaround: In this case all sessions that were open prior to upgrade must be terminated manually and reopened before continuing with any additional commands. 


T13406 Advanced Search chip for Cloudpool status not displayed for reports

If a Cloudpool Status advanced search option is selected for a report, the associated chip does not display in the GUI.

Workaround: Expand the Advanced Search options to see what was selected.


Known Limitations

T9530 Files in linked folders cannot be indexed for full content

Files that are in a folder on the PowerScale that is sym-link to another folder cannot be indexed for full content due to the fact the PowerScale snapshots refer to physical path and sym-linked folders cannot be differentiated.

Workaround: Linked folders can be indexed for meta-data.


T10290 Modifying folder index definition takes effect next full or incremental index

If the folder index definition in Search & Recover is modified (for example to change fullIncludes or metaIncludes) the change will only take effect on the next full or incremental index. If the folder definition was modified while a full index was in progress, it would not take effect in that current job but the next job (full or incremental) that starts.

Workaround: None required.


T10306 Error creating incremental ingestion job loses data from that interval

If an error occurs creating the incremental ingestion job, the changes which occurred during that interval are not processed or picked up in the next interval.

Workaround: None required - next modification of file will pick up all changes.


T10434 Changes to share used for authentication or in search results requires Search inventory and new session to take effect

A change to the name or permissions of a share that is related indexed will require effect:

1) Search inventory task must run (runs daily at midnight)

2) Must open a new Search GUI session. Changes do not take effect on current GUI session for either permissions or share display.

Workaround: None required - Inventory can be run manually by ssh to the Search cluster node 1 and run the command "searchctl PowerScales runinventory"


T10548 Indexing zip file may exceed maximum index file size

On index of a zip file, even if the zip file itself falls below maximum file size for indexing once extracted for indexing it may exceed maximum file size and will be unable to be indexed. There is no recording of error on this indexing error.

Workaround: Consider whether zip files need to be indexed for content, if not they can be excluded from content indexing.


T10723 Login to Search GUI with local user with language specific characters in name fails

The Search GUI login fails when login user is a local user name with language specific characters.

Workaround: None available


T10725 Change in File Owner only is not picked up during Incremental indexing

A change in the file owner property of a previously indexed file will not be updated as part of incremental indexing if this is the only change.

Workaround: Change to content of the file will result in update to meta-data including change to file owner.

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