Services - Superna ™ Eyeglass DR Event Audit Planning &, Failover training
Part number “SEL-EyeGlass DR Plan-Audit-v2 - eyeglass-P012 QTY 1”
Revision 1 Feb 11, 2018
Overview: This service is designed to assist a customer with a scheduled DR failover, by providing an audit checklist of best practices and execution plan and preparation. In addition, customers receive hands on failover & recovery training procedures.
Best Practices checklist of the customer environment and DR failover plan submitted by the customer
Allows remote hands on training to the tools and processes to execute procedures for the purpose of a customer documenting and training operations staff.
Knowledge transfer on failover operations, procedures, planning, recovery.
Audit Pass or Fail with remediation list document for customer to complete.
Remediation checklist review meetings (2)
Requirements to Engage Services - Mandatory to complete the service questionnaire before service team resources are assigned.
The link to service questionnaire
Access Requirements:
None access to customer site or equipment, WebEx
Service Delivery:
Remote WebEx. Approximately 4 days depending on customer technical resource availability and changement process.
Exclusions:
Service operates Monday to Friday 8:00 AM to 5:00 PM EDT excluding major holidays (Alternate schedules can be arranged on request)
Failover knowledge transfer cannot use customer equipment or any type of customer data.
Not a live DR service or support function for failover of production data
Not a substitute for customer developed procedural run books, (runbooks are step by step, command level documents, and include external application procedures to validate DR end to end)
Demonstration of configuration steps to be implemented will exclusively use Superna Data center resources to show procedures.
External component or software changes are excluded from all meetings including AD, DNS, PowerScale
customer is responsible to make all changes to all 3rd party devices or software components and have expertise in AD, DNS, PowerScale, Firewall, Windows, DFS, NFS sufficient to follow the directions provided by this service
Prerequisites:
Installed Superna ™ Eyeglass appliance
Customer SME technical contact to to make changes to PowerScale, AD, DNS, networking, host access to shares or exports
Customer IT admin knowledge of DNS or Active Directory and DFS admin teams when required for DNS, AD and DFS configuration changes are required, NFS linux environment, PowerScale hands on knowledge
Collection phase:
Customer interview to collect: Access DR needs RTO, RPO volume of data, number of clusters, wan links, bandwidth and latency requirements and availability, applications used with PowerScale cluster
Assessment phase
- Customer clusters and critical business applications utilizing the PowerScale
Covers host profiles (OS types, application types)
Covers access zone and DFS mode failover assessment (AD, DNS, PowerScale, Eyeglass)
Accesses existing syncIQ policies for best practices failover and failback.
Avoid common issues that impact failovers from the experts, clean up orphaned policies snapshots that will impact failover success
Policy design assessment to business objectives
Subnets and pools and smartconnect zone configuration (DNS and Access zone mappings coverage)
Smartconnect excludes and includes with DNS
Assess appliance Dr setup warm or active setup
Failover execution planning
Assess DR process in place via customer interview to identify major systems (file and block applications) document a map to current eyeglass workflow logic
Access monitoring tools in place on critical infrastructure and cluster and application monitoring tools (for integrating Eyeglass monitoring alerts to customer backend systems)
Document phase:
document customer needs in a template document based on phase 1 and 2 data collection.
Checklist data collection
Test plan phase:
develop test plan for pre failover execution knowledge transfer SMB, NFS
Live Webex test case execution and knowledge transfer phase:
Jointly execute failover in test access zone runbook robot setup
Reporting phase:
Checklist pass fail with remediation
WebEx review call for customer to complete remediation steps
Final Failed checklist WebEx item review call follow up call
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